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Transport Operations Specialist

3 months ago

Oxford, Oxfordshire, United Kingdom CitySprint Full time
Operations Coordinator Position Overview

Company Background:
CitySprint stands as a premier provider of courier services across the UK, specializing in same-day delivery solutions. Our focus is on enhancing our workforce and elevating customer satisfaction.

Position Title: Operations Coordinator
Location: Oxford
Employment Type: Permanent
Annual Salary: £24,169
Work Schedule: 40 hours per week, Monday to Friday

Employee Benefits:
- Ample holiday entitlement
- Special day off for birthdays
- Coverage in case of untimely demise
- Improved maternity and paternity leave
- Additional leave for family occasions
- Access to health and wellness initiatives
- Discounts through Medicash Perks at Work
- Cycle-to-work scheme
- Interest-free loans for season tickets

Key Responsibilities:
- Respond to incoming calls in a timely and professional manner
- Organize collections, delivery routes, and transit logistics
- Record event tracking for bookings and shipments
- Collaborate with Operations teams and vendors
- Update clients regarding any exceptions or issues
- Report inconsistencies to management
- Provide pricing information to clients
- Monitor emails for the Service Centre
- Work with suppliers to ensure a superior customer experience

Qualifications:
- Background in vehicle dispatching
- Strong customer service capabilities
- Ability to operate independently
- Excellent communication and problem-solving abilities

We welcome candidates interested in the Operations Coordinator role to reach out for further discussions. Please be aware that a DBS check is a requirement for this position.