Current jobs related to Director of Customer Experience - Dunstable, Central Bedfordshire - Harbourne Associates
-
Customer Experience Director
3 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Moto Full timeStore Manager Job DescriptionWe are seeking a highly skilled and experienced Store Manager to join our team at Moto. As a Store Manager, you will be responsible for leading a team of colleagues to deliver exceptional customer service and sales results.Key Responsibilities:Lead a team of colleagues to achieve sales and customer service targetsManage the...
-
Customer Experience Director
3 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Moto Full timeStore Manager Job DescriptionWe are seeking a highly skilled and experienced Store Manager to join our team at Moto. As a Store Manager, you will be responsible for leading a team of colleagues to deliver exceptional customer service and sales results.Key Responsibilities:Lead a team of colleagues to achieve sales and customer service targetsManage the...
-
Customer Experience Coordinator
2 weeks ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will be responsible for coordinating a portfolio of customers, providing exceptional levels of customer care, and ensuring that service levels are met and exceeded.Key ResponsibilitiesCoordinate...
-
Customer Experience Coordinator
3 weeks ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesCoordinate a portfolio of customers,...
-
Customer Experience Coordinator
3 weeks ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesCoordinate a portfolio of customers,...
-
Customer Experience Coordinator
1 month ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesCoordinate a portfolio of customers,...
-
Customer Experience Coordinator
1 month ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesCoordinate a portfolio of customers,...
-
Customer Experience Liaison
1 month ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team in Dunstable. As a key member of our Customer Experience Centre, you will be responsible for coordinating a portfolio of customers, providing exceptional levels of customer care, and ensuring that service levels are met and exceeded.Key ResponsibilitiesCoordinate...
-
Customer Experience Liaison
1 month ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team in Dunstable. As a key member of our Customer Experience Centre, you will be responsible for coordinating a portfolio of customers, providing exceptional levels of customer care, and ensuring that service levels are met and exceeded.Key ResponsibilitiesCoordinate...
-
Customer Experience Coordinator
1 month ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout Loomis UKLoomis UK is a leading cash handling company, providing secure money safes, intelligent smart safes, cash in transit, and cash processing services to businesses across the UK.The RoleWe are seeking a Customer Experience Coordinator to join our team in Dunstable. As a key member of our Customer Experience Centre, you will be responsible for...
-
Customer Experience Coordinator
1 month ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout Loomis UKLoomis UK is a leading cash handling company, providing secure money safes, intelligent smart safes, cash in transit, and cash processing services to businesses across the UK.The RoleWe are seeking a Customer Experience Coordinator to join our team in Dunstable. As a key member of our Customer Experience Centre, you will be responsible for...
-
Customer Experience Coordinator
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout Loomis UKLoomis UK is a leading cash handling company, providing secure money safes, intelligent smart safes, cash in transit, and cash processing services to businesses across the UK.The RoleWe are seeking a Customer Experience Coordinator to join our team in Dunstable. As a key member of our Customer Experience Centre, you will be responsible for...
-
Customer Experience Coordinator
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full timeAbout Loomis UKLoomis UK is a leading cash handling company, providing secure money safes, intelligent smart safes, cash in transit, and cash processing services to businesses across the UK.The RoleWe are seeking a Customer Experience Coordinator to join our team in Dunstable. As a key member of our Customer Experience Centre, you will be responsible for...
-
Development Director
1 month ago
Dunstable, Central Bedfordshire, United Kingdom Whitbread Full timeJob Title: Development DirectorWhitbread is seeking a seasoned Development Director to lead our Learning and Development and Inclusion initiatives. As a key member of our Talent, Development & Inclusion Director's team, you will be responsible for shaping leadership and management capability and inclusion for the future of Whitbread.Key...
-
Development Director
1 month ago
Dunstable, Central Bedfordshire, United Kingdom Whitbread Full timeJob Title: Development DirectorWhitbread is seeking a seasoned Development Director to lead our Learning and Development and Inclusion initiatives. As a key member of our Talent, Development & Inclusion Director's team, you will be responsible for shaping leadership and management capability and inclusion for the future of Whitbread.Key...
-
Development Director
3 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Whitbread Full timeJob Title: Development DirectorWhitbread is seeking a seasoned Development Director to lead our Learning and Development and Inclusion initiatives. As a key member of our Talent, Development & Inclusion Director's team, you will be responsible for shaping leadership and management capability and inclusion for the future of Whitbread.Key...
-
Development Director
3 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Whitbread Full timeJob Title: Development DirectorWhitbread is seeking a seasoned Development Director to lead our Learning and Development and Inclusion initiatives. As a key member of our Talent, Development & Inclusion Director's team, you will be responsible for shaping leadership and management capability and inclusion for the future of Whitbread.Key...
-
Project Director
1 week ago
Dunstable, Central Bedfordshire, United Kingdom Orion Electrotech Full timeProject DirectorOrion Electrotech is seeking a highly experienced Project Director to lead architectural metalwork projects from design to installation.The ideal candidate will have a proven track record of successfully managing large-scale projects, with strong metalwork fabrication experience and knowledge of industry standards and building regulations.Key...
-
IT Director of Accounting and Controlling
3 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Proactive Appointments Full timeJob Title: IT Account DirectorProactive Appointments Limited is seeking an experienced IT Account Director to join our team.Job Summary:The IT Account Director will be responsible for managing the day-to-day work of capturing IT invoices correctly, allocating to the correct account, cost centre and project, and applying the correct Opex/Capex...
-
IT Director of Accounting and Controlling
3 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Proactive Appointments Full timeJob Title: IT Account DirectorProactive Appointments Limited is seeking an experienced IT Account Director to join our team.Job Summary:The IT Account Director will be responsible for managing the day-to-day work of capturing IT invoices correctly, allocating to the correct account, cost centre and project, and applying the correct Opex/Capex...
Director of Customer Experience
2 months ago
**Job Title: Head of Customer Service**
**Company:** Harbourne Associates
**Job Summary:**
We are seeking a highly experienced and skilled Head of Customer Service to lead our customer care department and drive strategic initiatives to enhance customer satisfaction and streamline service delivery processes.
**Key Responsibilities:**
- Oversee and lead the customer care department, ensuring every member is motivated, well-trained, and aligned with our service standards.
- Develop and implement strategic initiatives to enhance customer satisfaction and streamline service delivery processes.
- Analyse data to identify areas for improvement, creating action plans to address any issues or gaps in service quality.
- Collaborate closely with other departments to ensure a seamless and positive customer experience across all touchpoints.
- Monitor and implement key performance indicators (KPIs) related to customer care, reporting on trends and making recommendations for continuous improvement.
- Manage budgets and resources efficiently, ensuring that the customer care department operates within financial constraints while delivering top-notch service.
**Ideal Candidate:**
We are looking for a seasoned professional with a proven track record of developing and implementing customer care strategies that enhance client satisfaction. The ideal candidate will have:
- Proven ability to lead, mentor, and motivate the customer care team to consistently achieve high performance standards.
- Effectively manage and resolve escalated customer issues to maintain positive relationships with our clients.
- Collaborate with other departments to ensure seamless communication and integration of customer feedback into business processes.
- Regularly analyse customer service metrics and use insights to continuously improve our service offerings.
- Exhibit strong problem-solving skills and the capability to adapt to evolving customer needs and market trends.
**What We Offer:**
- Competitive basic salary, negotiable based on experience.
- Bonus scheme.
- Car allowance (paid monthly).
- 25 days annual leave, plus bank holidays (increasing over time).
- Pension scheme.
- Private healthcare.
- Life assurance.
- Plus a number of other benefits.
This is a fantastic opportunity to join a dynamic company like Harbourne Associates and take your career to the next level.
