Technical Support Engineer
3 weeks ago
Join Our Team at Partnerize
We are seeking a dedicated Internal IT Engineer to enhance our technical operations at Partnerize. In this pivotal role, you will ensure the efficient functioning of our IT infrastructure, applications, and services. Collaborating with various departments, you will deliver exceptional technical support and drive ongoing process enhancements.
Key Responsibilities:
- Oversee incoming support requests and ensure timely resolution.
- Work alongside cross-departmental teams to effectively tackle technical challenges.
- Engage in post-incident reviews and implement necessary improvements.
- Develop and maintain technical documentation and user manuals.
- Assist end users across diverse platforms.
- Adhere to security protocols and standards.
Qualifications:
- Proven experience in technical support and service request management.
- In-depth knowledge of Microsoft systems and MDM/UEM solutions.
- Strong communication abilities and capacity to meet deadlines.
- Practical experience with Google Workspace, Office365, and similar platforms.
If you are passionate about technology and eager to grow your skills, we invite you to consider this opportunity with Partnerize.
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