Community Team Manager

3 weeks ago

Trafford, United Kingdom Trafford Domestic Abuse Services Domestic Abuse Service Full time

Job Summary

The Community Team Manager will lead and supervise the Community Team in the day-to-day running of the Domestic Abuse Service. The successful candidate will ensure the provision of a flexible range of services for adults who have suffered domestic abuse living in the community.

Main Responsibilities

  • Line management of Community team members, including recruitment, performance management, coaching, and support, and implementing formal employment procedures.
  • Carry out case management, including regular file audits and reports to ensure compliance with contract reporting requirements.
  • Coordinate the capturing of data to ensure the work of the Community team is evidenced and outcome-based.
  • Allocate cases within the team and analyze statistics and data to monitor daily caseloads against resources and look for trends and patterns of behavior.
  • Responsibility for data security, data sharing, and systems management for the Community team.
  • Responsibility for quality assuring safeguarding paperwork and ensuring it complies with the service standards and safeguarding protocol.
  • Manage and coordinate the referral processes and support provision for Medium Risk Victims of domestic abuse.
  • Work closely with the Senior DAA to quality assure all referrals into the service.
  • Identify and improve pathways through partnership working.
  • Implement processes across the service as identified by the Service Manager as part of our quality assurance and accreditation requirements.
  • Ensure a consistent delivery of services to survivors, including risk assessment, safety planning, referrals to other agencies, and MARAC, by allocating and monitoring work across the team.
  • Ensure risk assessment and risk management procedures are followed at all times, prioritizing those most at risk.
  • Support and co-supervise volunteers and students allocated to the Community Service.
  • Support the Services Manager on reporting and delivery of Outcomes as highlighted in funders' requirements.
  • Liaise and work in conjunction with TDAS senior management team to provide a holistic support service to families across all TDAS services.
  • Access regular feedback from service users to ensure the continued improvement of services and support offered to children and young people by TDAS.
  • Deliver awareness-raising sessions to the public on domestic abuse and its effects on families.
  • Cover any staff absences and temporary gaps to ensure continuity of service delivery for the Community Service.
  • Support the Services Manager with the set up and project management of new services.
  • Plan and manage own workload, working on own initiative, often in times of crisis.

General Responsibilities

  • Work with the Chief Executive Officer and other staff members to promote and support the development of TDAS.
  • Adhere to TDAS Code of Conduct at all times.
  • Attend staff meetings when required.
  • Work in line with, and follow, the policies and procedures of TDAS.
  • Ensure that all TDAS policies and procedures are implemented and promoted by staff.
  • Actively promote diversity in the organisation.
  • Act as an ambassador for and represent the TDAS at external functions.
  • Represent TDAS on local and regional forums.
  • Build positive relationships and partnerships with key local agencies.
  • Embody TDAS's values and act as a role model.
  • Participate actively in the management team, contributing to the strategic development of the organisation.
  • Undertake any other duties as may be deemed consistent with the requirements of the post.

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