Laboratory Robotics Support Specialist

6 days ago

Liverpool, Liverpool, United Kingdom Labman Automation Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Laboratory Robotics Support Engineer. As a key member of our team, you will be responsible for providing technical support and maintenance to our laboratory automation systems.

Key Responsibilities
  • Perform scheduled preventative maintenance and planned improvements to ensure optimal system performance.
  • Respond to system breakdowns and loss of performance, identifying and resolving issues in a timely and efficient manner.
  • Provide technical support to customers, both on-site and remotely, to ensure their systems are running smoothly and efficiently.
  • Fault finding and problem-solving with support from specialist teams to resolve complex technical issues.
  • Log and document all support work according to internal guidelines to ensure accurate record-keeping and compliance.
  • Identify opportunities for upgrades and improvements to customer systems, working closely with the customer to implement changes.
  • Collaborate professionally with customers to build strong relationships and ensure their needs are met.
  • Work closely with a highly talented and multifunctional team to achieve common goals and objectives.
  • Embody Labman's values and behaviors, demonstrating a commitment to excellence and customer satisfaction.
Requirements
  • Knowledge and appreciation of science and technology, with a degree or apprenticeship in a relevant field such as mechanical, electrical, mechatronic, robotics, or software engineering.
  • Strong problem-solving and fault-finding skills, including decision-making, clear communication, research, and analysis skills.
  • Competency in IT and Microsoft Teams, Excel, and Word.
  • Able to commute daily to the Materials Innovation Factory, Liverpool.
  • Willing to travel to Labman's HQ in North Yorkshire for training and development.
  • Ability to work independently, take initiative, and prioritize work.
  • Works well within a team, both in person and remotely.
  • Customer-oriented and positive attitude.
  • Excellent verbal and written communication skills.
  • Driving license.
Desirable Skills/Experience
  • Experience in a customer-facing role.
  • Electromechanical system diagnostics experience.
  • CAD experience.
About Labman Automation

Labman Automation Ltd is an award-winning company with over 40 years of experience in designing and manufacturing bespoke laboratory automation systems. We pride ourselves on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology.

We are a company that values engineering excellence, self-discipline, supportive leadership, sustainable partnerships, and openness. Our company structure encourages involvement and accountability from everyone, driven by our core values and behaviors:

  • In it together - Being a team; a community of mutual support.
  • Excellence - Working and delivering at the very highest quality.
  • Humility - Respecting yourself and others.
  • Sustainability - Recognition that we have an impact on our planet, our company, and our community.
  • Fun - Enjoyment in your work.
What We're Offering
  • The opportunity to work with industry-leading customers in a purpose-built facility just a short walk from Liverpool City Centre's shops, restaurants, historic waterfront, and transport links.
  • The ability to forge a long-lasting career at a company that has seen consistent growth year on year, with the chance to grow and flourish in a sector that is only expanding.
  • Travel opportunities after completion of training period.
  • Work with developing and emerging technologies applied in novel ways.
  • Build on skills in a variety of engineering disciplines with training and proactive learning.
  • 33 days annual holiday (raising to 38 over 5 years) including public holidays.
  • Enhanced maternity pay (long-term service applicable).
  • CPD support and annual subscription to an appropriate body covered.
  • Cycle to work scheme.

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