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    Liverpool, Liverpool, United Kingdom Labman Automation Full time

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    1 month ago

    Liverpool, Liverpool, United Kingdom Labman Automation Ltd Full time

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Laboratory Robotics Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Labman Automation Full time
About the Role

We are seeking a highly skilled and motivated Laboratory Robotics Support Specialist to join our team at Labman Automation. As a key member of our team, you will be responsible for providing technical support and maintenance for our laboratory automation systems.

Key Responsibilities
  • Perform scheduled preventative maintenance and planned improvements to ensure optimal system performance.
  • Respond to system breakdowns and loss of performance, utilizing strong problem-solving and fault-finding skills to resolve issues efficiently.
  • Provide technical support both on-site and remotely, utilizing excellent communication skills to ensure customer satisfaction.
  • Fault finding and problem-solving with support from specialist teams, utilizing research and analysis skills to identify and resolve complex issues.
  • Log and document all support work according to internal guidelines, ensuring accurate and comprehensive records.
  • Identify upgrades and improvements of customer systems, utilizing knowledge of industry-leading technologies and best practices.
  • Collaborate professionally with customers to build on Labman's reputation for excellence and customer satisfaction.
  • Work effectively within a team, both in person and remotely, to achieve shared goals and objectives.
Requirements
  • Knowledge and appreciation of science and technology, with a degree or apprenticeship in a relevant field such as mechanical, electrical, mechatronic, robotics, or software engineering.
  • Strong problem-solving and fault-finding skills, including decision-making, clear communication, research, and analysis skills.
  • Competency in IT and Microsoft Teams, Excel, and Word.
  • Able to commute daily to the Materials Innovation Factory, Liverpool.
  • Willing to travel to Labman HQ in North Yorkshire for training and development.
  • Ability to work independently, take initiative, and prioritize work effectively.
  • Customer-oriented and positive attitude, with excellent verbal and written communication skills.
  • Driving license.
Desirable Skills/Experience
  • Experience in a customer-facing role.
  • Electromechanical system diagnostics experience.
  • CAD experience.
About Labman Automation

Labman Automation is a leading provider of bespoke laboratory automation systems, with a reputation for excellence and customer satisfaction. We pride ourselves on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology.

We offer a range of benefits, including:

  • The opportunity to work with industry-leading customers in a purpose-built facility.
  • The ability to forge a long-lasting career at a company that has seen consistent growth year on year.
  • Travel opportunities after completion of training period.
  • Work with developing and emerging technologies applied in novel ways.
  • Build on skills in a variety of engineering disciplines with training and proactive learning.
  • 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
  • CPD support and annual subscription to appropriate body covered.
  • Cycle to work scheme.