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Scientific Robotics Support Engineer

2 months ago

Liverpool, Liverpool, United Kingdom nGenium Full time £30,000 - £40,000
Position Overview:

nGenium is collaborating with a leading global provider of laboratory automation and robotic systems to enhance their customer support division.

Role Responsibilities:

This is a field-oriented role dedicated to assisting clients in customized laboratories with their automation technologies. Key responsibilities include:

  • Performing routine maintenance and executing planned enhancements.
  • Addressing equipment malfunctions and performance challenges swiftly, providing both on-site and remote technical assistance.
  • Diagnosing and rectifying issues, working in conjunction with specialized teams as necessary.
Customer Engagement:

Delivering exceptional customer service is paramount, which involves:

  • Engaging with diverse clients to foster and enhance relationships.
  • Identifying new opportunities for system upgrades and improvements.
Professional Development:

Joining this organization offers remarkable growth prospects, including:

  • Comprehensive training from original equipment manufacturers (OEM).
  • Staying informed about cutting-edge technologies.
  • Clear pathways for career advancement and participation in continuous improvement discussions.
Qualifications:

The ideal candidate will possess:

  • A solid foundation in scientific or engineering disciplines.
  • A minimum of one year of experience in the maintenance and troubleshooting of scientific or analytical instruments.
  • A valid UK driving license and the legal right to work.

If you are interested in exploring opportunities in the field of scientific engineering, please reach out for further information.