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Automation Support Technician

2 months ago

Liverpool, Liverpool, United Kingdom Labman Automation Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Laboratory Robotics Support Engineer. As a key member of our team, you will be responsible for providing technical support and maintenance to our laboratory automation systems.

Key Responsibilities
  • Perform scheduled preventative maintenance and planned improvements to ensure optimal system performance.
  • Respond to system breakdowns and loss of performance, identifying and resolving issues in a timely and efficient manner.
  • Provide technical support to customers, both on-site and remotely, to ensure their systems are running smoothly and efficiently.
  • Fault finding and problem-solving with support from specialist teams to resolve complex technical issues.
  • Log and document all support work according to internal guidelines to ensure accurate record-keeping and compliance.
  • Identify opportunities for upgrades and improvements to customer systems, working closely with the customer to implement changes.
  • Collaborate professionally with customers to build strong relationships and ensure their needs are met.
  • Work closely with a highly talented and multifunctional team to achieve common goals and objectives.
  • Embody the company values and behaviors, demonstrating a commitment to excellence, sustainability, and fun.
Requirements
  • Knowledge and appreciation of science and technology, with a degree or apprenticeship in a relevant field such as mechanical, electrical, mechatronic, robotics, or software engineering.
  • Strong problem-solving and fault-finding skills, including decision-making, clear communication, research, and analysis skills.
  • Competency in IT and Microsoft Teams, Excel, and Word.
  • Able to commute daily to the Materials Innovation Factory, Liverpool, and willing to travel to Labman HQ in North Yorkshire for training and development.
  • Ability to work independently, take initiative, and prioritize work, with excellent verbal and written communication skills.
  • Customer-oriented and positive attitude, with a driving license.
Desirable Skills and Experience
  • Experience in a customer-facing role, with electromechanical system diagnostics experience.
  • CAD experience, with a strong understanding of design principles and software.
About Labman Automation

Labman Automation Ltd is an award-winning company with over 40 years of experience in designing and manufacturing bespoke laboratory automation systems. We pride ourselves on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology, and our philosophy of engineering excellence is achieved through self-discipline, supportive leadership, sustainable partnerships, and openness.

We are a company that values teamwork, innovation, and customer satisfaction, and we are committed to providing a supportive and inclusive work environment. If you are a motivated and talented individual who is passionate about laboratory automation and customer support, we encourage you to apply for this exciting opportunity.