Customer Service Representative Manchester Airport

1 week ago

Manchester, United Kingdom Swissport Full time
Customer Service Agent Opportunity

We are seeking dedicated and customer-focused individuals to join our team as Customer Service Agents at Manchester Airport.

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Key Responsibilities:
  • Greet passengers and provide friendly, professional assistance throughout their journey.
  • Assist passengers with check-in procedures, luggage handling, and boarding processes.
  • Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
  • Ensure compliance with airline and airport regulations, including security and safety protocols.
  • Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
  • Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
  • Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications:
  • Prior experience in customer service, hospitality, or related fields is advantageous.
  • Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
  • Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
  • Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
  • Demonstrated problem-solving abilities and a proactive approach to resolving issues.
  • Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
  • Competitive compensation package with opportunities for advancement.
  • Comprehensive training and ongoing support to enhance skills and knowledge.
  • Employee discounts on travel and other benefits.
  • Collaborative and inclusive work environment with opportunities for professional growth and development.
  • Access to employee assistance programs and wellness initiatives.

  • Airport Fire Service Leader

    1 month ago

    manchester, United Kingdom Manchester Airport Full time

    Company Overview:MANCHESTER AIRPORT PLCPosition Overview:Director of Airport Fire Operations Location: Manchester Airport Employment Type: Permanent Compensation: Competitive salary & bonus structure We value diversity and encourage applications from candidates of all backgrounds.About MAG:Manchester Airport connects over 28 million travelers annually to...

  • Airport Planning Manager

    3 days ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    About the RoleWe are seeking a highly skilled Planning Manager to join our team at Manchester Airport PLC. As a key member of our Planning Services team, you will be responsible for delivering a high-quality, professional planning service to the Airport Group.Key ResponsibilitiesDeliver a wide range of land-use planning activity, including development...

  • Airport Planning Manager

    3 days ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    About the RoleWe are seeking a highly skilled Planning Manager to join our team at Manchester Airport PLC. As a key member of our Planning Services team, you will be responsible for delivering a high-quality, professional planning service to the Airport Group.Key ResponsibilitiesDeliver a wide range of land-use planning activity, including development...

  • Health & Safety Advisor - Manchester Airport

    1 month ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    About MAG Manchester Airport connects over 28 million passengers with more than 200 destinations globally, making it the fourth largest airport in the UK and a top 20 European airport. As part of the largest UK-owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn annually for the region. At MAG,...

  • Airport Shuttle Operator

    1 month ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    Position Overview Role: Airport Shuttle OperatorLocation: Manchester AirportEmployment Type: Permanent, 40 hours per weekCompensation: £14.72 per hour, inclusive of a 17.5% shift allowance About Manchester Airport Group Manchester Airport is a vital hub, connecting millions of travelers to over 200 destinations worldwide. As the fourth largest airport in...

  • Airport Transformation Programme Advisor

    2 days ago

    Manchester, United Kingdom Manchester Airport Full time

    Join Our Team at Manchester AirportWe are seeking a highly skilled and experienced professional to join our team as a People Advisor at Manchester Airport. As a key member of our HR team, you will play a critical role in supporting the delivery of our Change Management Programme.About the Role:Support managers with generalist advice, policy support, employee...

  • Airport Transformation Programme Advisor

    1 day ago

    Manchester, United Kingdom Manchester Airport Full time

    Join Our Team at Manchester AirportWe are seeking a highly skilled and experienced professional to join our team as a People Advisor at Manchester Airport. As a key member of our HR team, you will play a critical role in supporting the delivery of our Change Management Programme.About the Role:Support managers with generalist advice, policy support, employee...

  • Airport Passenger Transport Specialist

    1 month ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    About Manchester Airport PLC Manchester Airport is a vital hub connecting millions of passengers with destinations worldwide. As part of the largest UK-owned airport operator group, MAG, we contribute significantly to the regional economy and strive to create exceptional journeys for both our customers and colleagues. The Role We are seeking a dedicated and...

  • Airport Transportation Specialist

    1 month ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    Position OverviewRole: Airport Bus DriverLocation: Manchester AirportEmployment Type: Permanent, 40 hours per weekCompensation: £14.72 per hour (includes 17.5% shift allowance)About Manchester Airport GroupManchester Airport serves over 28 million travelers annually, connecting them to more than 200 global destinations. As the fourth largest airport in the...

  • Airport Lounge Host, Manchester Airport

    4 months ago

    Manchester Airport, United Kingdom Verve People Manchester Full time

    **Career change. Extra cash. Flexible Working. New Challenge.** **If you’re looking for any of these, have you considered a role in an airport???** Verve People are a leading Hospitality Agency based around the UK. We specialise in providing trained and professional staff to Manchester, Stansted and East Midlands airports. We are looking for customer...

  • Airport Planning Manager

    1 week ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    About the RoleWe are seeking a highly skilled Planning Manager to join our team at Manchester Airport PLC. As a key member of our Planning Services team, you will be responsible for delivering a high-quality, professional planning service to the Airport Group.Key ResponsibilitiesDeliver a wide range of land-use planning activity, including development...

  • Airport Planning Manager

    1 week ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    About the RoleWe are seeking a highly skilled Planning Manager to join our team at Manchester Airport PLC. As a key member of our Planning Services team, you will be responsible for delivering a high-quality, professional planning service to the Airport Group.Key ResponsibilitiesDeliver a wide range of land-use planning activity, including development...

  • Commercial Manager

    4 weeks ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    About the Role:We are seeking a highly skilled Commercial Manager to join our team at Manchester Airport. As a key member of our commercial team, you will be responsible for making strategic decisions and providing analytical support to drive commercial performance.Key Responsibilities:Manage commercial services such as car parking, ancillary services,...

  • Commercial Manager

    3 weeks ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    About the Role:We are seeking a highly skilled Commercial Manager to join our team at Manchester Airport. As a key member of our commercial team, you will be responsible for making strategic commercial decisions and providing analytical support to drive business growth.Key Responsibilities:Manage commercial services such as car parking, ancillary services,...

  • Commercial Manager

    3 weeks ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    About the Role:We are seeking a highly skilled Commercial Manager to join our team at Manchester Airport. As a key member of our commercial team, you will be responsible for making strategic commercial decisions and providing analytical support to drive business growth.Key Responsibilities:Manage commercial services such as car parking, ancillary services,...

  • Premium Terminal Guest Service Representative

    1 month ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    Position OverviewRole: Aether Hospitality Host Location: Manchester Airport – Aether 'The Private Terminal' Employment Type: Permanent - Full & Part time opportunities available Compensation: £13.44 per hour (including 17.5% shift allowance) About Manchester Airport Group We are excited to announce recruitment for our exclusive private terminal, Aether,...

  • Hospitality Service Representative

    3 weeks ago

    Manchester, United Kingdom Crowne Plaza Manchester Airport Full time

    Job OpportunityWe are seeking a highly motivated and enthusiastic individual to join our food and beverage team at Crowne Plaza Manchester Airport. As a key member of our team, you will be responsible for delivering exceptional hospitality service to our guests, ensuring that their dining experience is memorable and enjoyable.Key Responsibilities:Set up the...

  • Hospitality Service Representative

    3 weeks ago

    Manchester, United Kingdom Crowne Plaza Manchester Airport Full time

    Job OpportunityWe are seeking a highly motivated and enthusiastic individual to join our food and beverage team at Crowne Plaza Manchester Airport. As a key member of our team, you will be responsible for delivering exceptional hospitality service to our guests, ensuring that their dining experience is memorable and enjoyable.Key Responsibilities:Set up the...

  • Chief of Fire and Rescue Services

    1 month ago

    manchester, United Kingdom Manchester Airport Full time

    Company Overview:MANCHESTER AIRPORT PLCPosition Summary:The Director of Airport Fire Operations is tasked with ensuring a fully operational Emergency Fire & Rescue Service dedicated to safeguarding lives and property, adhering to established company standards and aerodrome licensing regulations. This role is integral to the airport management team, ensuring...

  • Experienced Accommodation Supervisor

    2 weeks ago

    Manchester, United Kingdom Clayton Hotel Manchester Airport Full time

    About the RoleWe are seeking an experienced Accommodation Supervisor to join our team at Clayton Hotel Manchester Airport. As a key member of our hotel's management team, you will be responsible for ensuring the highest standards of accommodation and service for our guests.Key ResponsibilitiesMonitor and maintain the highest standards of cleanliness and...