Care Services Supervisor

2 days ago

Croydon, Greater London, United Kingdom Home Instead Full time
Job Description

**Job Title:** Care Services Supervisor

**Company:** Home Instead

**Job Type:** Full-time

**Location:** [Not specified]

**About Us:** Home Instead is a leading provider of in-home care services, dedicated to delivering high-quality care to seniors and their families.

**Job Summary:** We are seeking a highly motivated and experienced Care Services Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional care services to our clients.

**Key Responsibilities:**

  • **Client Care:** Support care consultations, service reviews, and completing client support plans to ensure the highest level of care is delivered.
  • **Staff Supervision:** Conduct staff supervisions and client QA's to ensure staff are equipped to deliver high-quality care.
  • **Care Planning:** Create, update, and audit client care plans and assist with digital care planning to ensure seamless care delivery.
  • **Record Keeping:** Maintain accurate client and Care Professional records on Home Instead software and People Planner.
  • **Client Introductions:** Conduct client and Care Professional introductions to ensure a smooth transition of care.
  • **Relationship Building:** Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
  • **Client Reviews:** Carry out client reviews and action these accordingly to ensure continuous improvement.
  • **Staff Support:** Support and mentor Care Professionals to ensure they have the necessary skills and knowledge to deliver high-quality care.
  • **Business Support:** Provide support to the Client Experience team to ensure seamless care delivery.
  • **Communication:** Maintain regular contact with clients and Care Professionals to ensure open communication and address any concerns.
  • **Compliance:** Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.
  • **On-Call Duties:** Participate in on-call duties as required to ensure 24/7 care delivery.

**Requirements:**

  • **Qualifications:** Level 3 NVQ in Health and Social Care or equivalent.
  • **Experience:** Experience in the care sector delivering a wide range of personal care services.
  • **Skills:** Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
  • **Knowledge:** Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • **Communication:** Good communication skills with the ability to build rapport quickly.
  • **Technology:** Must be confident to use care management technology, including providing support and training to Care Professionals.
  • **Confidentiality:** Must understand the importance of confidentiality working within current legislation.
  • **IT Skills:** Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms.
  • **Transportation:** Must have a full driving license and means of transport if required within the territory to visit clients.
  • **Flexibility:** Be organised and flexible to meet the needs of the business.

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