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Care Supervisor
2 months ago
Job Summary
Home Instead is seeking a highly skilled and compassionate Care Supervisor to join our team. As a Care Supervisor, you will play a vital role in ensuring the highest quality care is delivered to our clients.
Key Responsibilities
- Support care consultations, service reviews, and completing client support plans to ensure seamless care delivery.
- Conduct staff supervisions and client QA's to maintain high standards of care.
- Create, update, and audit client care plans and assist with digital care planning to ensure accurate and up-to-date information.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner to ensure efficient care management.
- Conduct client and Care Professional introductions to foster positive relationships.
- Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
- Carry out client reviews and action these accordingly to ensure continuous improvement.
- Support and mentor Care Professionals to enhance their skills and knowledge.
- Provide support to the Client Experience team to ensure exceptional client experiences.
- Maintain regular contact with clients and Care Professionals to ensure timely communication and updates.
- Perform any other duties as directed by your line manager to ensure the successful operation of the business.
- Participate in on-call duties as required to ensure 24/7 care support.
- Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy in respect of employment and service delivery.
- Handle on-call phone duties after working hours and weekends as per the on-call roster.
Requirements
- Level 3 NVQ in Health and Social Care or equivalent qualification.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Confidence in using care management technology, including providing support and training to Care Professionals.
- Understanding of the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems, including Microsoft Office or Google Suite, and virtual communication platforms.
- Full driving license and means of transport if required within the territory to visit clients.
- Organized and flexible to meet the needs of the business.
