Care Supervisor

4 hours ago

Croydon, Greater London, United Kingdom Home Instead Full time
Job Title: Field Care Supervisor

At Home Instead, we are committed to delivering exceptional care to our clients, and we are seeking a highly skilled and dedicated Field Care Supervisor to join our team.

Job Summary:

The Field Care Supervisor will play a vital role in ensuring that our clients receive the highest quality care and support. This role will involve supervising care consultations, service reviews, and client support plans, as well as conducting staff supervisions and client QA's.

Key Responsibilities:
  • Support care consultations, service reviews, and client support plans.
  • Conduct staff supervisions and client QA's.
  • Create, update, and audit client care plans and assist with digital care planning.
  • Maintain accurate client and Care Professional records on Home Instead software and People Planner.
  • Conduct client and Care Professional introductions.
  • Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
  • Carry out client reviews and action these accordingly.
  • Support and mentor Care Professionals.
  • Provide support to the Client Experience team.
  • Maintain regular contact with clients and Care Professionals.
  • Any other duties as directed by your line manager.
  • Participate in on-call duties as required.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.
  • Handle on-call phone after working hours & weekends as per the on-call roster.
  • Carry out any other duties deemed necessary for the successful operation of the business.
Requirements:
  • Level 3 NVQ in Health and Social Care or equivalent.
  • Experience in the care sector delivering a wide range of personal care services.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills with the ability to build rapport quickly.
  • Must be confident to use care management technology, including providing support and training to Care Professionals.
  • Must understand the importance of confidentiality, working within current legislation.
  • Good working knowledge of IT systems, with experience of Microsoft Office or Google Suite, and virtual communication platforms, with the aptitude to learn and adopt new technologies and software where appropriate.
  • Must have a full driving license and means of transport, if required, within the territory, to visit clients.
  • Be organised and flexible to meet the needs of the business.
Additional Information:

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community, as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

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