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Care Supervisor

2 months ago

Croydon, Greater London, United Kingdom Home Instead Full time
Job Title: Field Care Supervisor

At Home Instead, we're committed to delivering exceptional care to our clients, and we're seeking a skilled Field Care Supervisor to join our team.

Key Responsibilities:

  • Support care consultations, service reviews, and client support plans to ensure seamless care delivery.
  • Conduct staff supervisions and client quality assurance checks to maintain high standards.
  • Create, update, and audit client care plans, and assist with digital care planning to optimize care outcomes.
  • Maintain accurate client and Care Professional records on Home Instead software and People Planner to ensure data integrity.
  • Conduct client and Care Professional introductions to foster positive relationships.
  • Build and maintain strong relationships with clients, their families, and other professionals involved in their care.
  • Carry out client reviews and implement actions accordingly to ensure continuous improvement.
  • Support and mentor Care Professionals to enhance their skills and knowledge.
  • Provide support to the Client Experience team to ensure exceptional client experiences.
  • Maintain regular contact with clients and Care Professionals to address their needs and concerns.
  • Perform other duties as directed by your line manager to ensure the successful operation of the business.
  • Participate in on-call duties as required to provide 24/7 support.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy in respect of employment and service delivery.
  • Handle on-call phone duties after working hours and weekends as per the on-call roster.

Requirements:

  • Level 3 NVQ in Health and Social Care or equivalent qualification.
  • Experience in the care sector delivering a wide range of personal care services.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Passion for delivering high-quality care to clients and helping them live independently and happily in their own homes.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills with the ability to build rapport quickly.
  • Confidence in using care management technology, including providing support and training to Care Professionals.
  • Understanding of the importance of confidentiality and working within current legislation.
  • Good working knowledge of IT systems, including Microsoft Office or Google Suite, and virtual communication platforms.
  • Full driving license and means of transport if required within the territory to visit clients.
  • Organized and flexible to meet the needs of the business.

About Us:

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.