Mental Health Support Specialist

2 days ago

Canary Wharf, Greater London, United Kingdom Look Ahead Care And Support Full time
About the Role

We are seeking a highly motivated and compassionate Support Worker to join our team at Tabard Court, a mental health supported accommodation for individuals with significant offending histories.

As a Support Worker, you will work within a multi-disciplinary team, providing support to customers with a range of mental health needs, who have had contact with the Criminal Justice System and may have struggled or currently be struggling with diverse challenges.

Key Responsibilities
  • Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
  • Build supportive, trusting relationships with customers.
  • Work proactively with other members of the team to handle the service caseload and administrative responsibilities.
  • Provide support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation.
  • Participate in the support planning and risk management, either to own key customer or as facilitated by the lead keyworker.
  • Carry out security duties to ensure the safety of the customers and premises.
  • Monitor the CCTV throughout the shift.
  • Involving customers in the design, development, and delivery of the service.
  • Enabling customers to make full use of community facilities by providing support as needed.
  • Carrying out support duties to enable customers to integrate into the community.
  • Report any observations relating to customers' welfare.
  • Adhere to all the policies and procedures of Look Ahead plus those specific to the project including any statutory requirements.
  • Ensure Look Ahead's Health and Safety policies and local protocols are adhered to at all times.
  • Maintain a good standard of records as required at the project under the direction of the Managers and / or Specialist Support Workers.
  • Participate in team meetings/reviews and the general development of the service.
  • Undertake any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
About You

We are looking for someone who:

  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
  • Exudes a warm friendly presence and open behaviour.
  • Is non-judgemental with the ability to cope with challenging behaviour and demonstrates a positive attitude to risk management.
  • Is able to engage effectively with customers, carers and significant others.
  • Is able to maintain therapeutic optimism and recovery-orientated approaches.
  • Is respectful of customers' dignity and sensitive in their style of communication.
  • Prefers working as part of a group or team.
  • Is confident in applying effective personal and professional boundaries.
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgment.
  • Has a practical and logical mind and is naturally well organized.
  • Thrives on change and enjoys dynamic diverse environments.
  • Is confident with high levels of self-esteem.
  • Is respectful, articulate and sensitive in style of communication.
  • Is motivated towards excellence and improvement of personal performance with a can-do attitude.
  • Ability to cope positively with challenging and diverse behaviours.
What You'll Bring
  • NVQ Level 2 or equivalent or previous relevant sector work experience involving working with those with mental health needs and/or those with connections to criminal justice services.
  • IT literacy.
About Us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

  • We focus on Excellence and innovation.
  • We are Caring and Compassionate.
  • We are Inclusive and Trusted.
  • We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

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