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Mental Health Support Specialist

2 months ago

Canary Wharf, Greater London, United Kingdom Look Ahead Full time

About the Role:

We are seeking a highly skilled and compassionate Specialist Support Worker to join our team at Look Ahead. As a Specialist Support Worker, you will play a vital role in providing high-quality support and care to individuals with enduring mental health issues.

Key Responsibilities:

  • Undertake key working responsibilities for a caseload assigned by the Team Leader/Manager
  • Undertake initial & continuous assessment of needs and potential risks & agree levels of support and actions
  • Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
  • Provide structured support and guidance to other front line staff in their area of expertise, and to contribute to the relevant internal specialist forum
  • Develop and maintain links with all key agencies and service providers in the local community
  • Empower customers to ensure they receive the service and benefits they are entitled to
  • Undertake all administrative work and keep accurate and comprehensive tenant/ customer records to professional standards
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
  • To adhere to Look Ahead's Policies and Procedures
  • To engage in learning and development activity to increase knowledge and skills
  • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Liaison with Other Agencies:

  • To liaise with the referral agency to ensure that full information is given to enable a proper assessment to be made of future clients
  • To work collaboratively with staff from the Tower Hamlets Rehabilitation and Recovery Service in performing joint assessment to determine the appropriateness of referrals to the service
  • To advocate assertively to statutory and voluntary agencies to ensure that clients' needs are met
  • To maintain good relationships with all involved professionals and agencies
  • To maintain good liaison with the clients' immediate community and family
  • To build up and maintain contact with a full range of community workers

Housing Management:

  • To explain the terms of the Tenancy Agreement and to ensure that clients understand all the services within the accommodation
  • If clients are moving into independent accommodation, to help make the transition and setting up of their new home
  • To take lead and responsibility in setting up ways of paying for rent, utilities, bills etc.
  • To provide advice and help on future housing needs

Other Duties:

  • To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
  • To work with the Staff Team on the aims and the objectives of the service
  • To stay up to date with regard to development and research in the mental health field, in housing support and in welfare benefits
  • To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
  • To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
  • To act at all times in accordance with the aims, philosophy and practice of the project
  • To undertake any other duties consistent with the basic objectives and duties of this post

About You:

We are looking for an individual who is passionate about providing high-quality support and care to individuals with enduring mental health issues. You will be a team player who is able to work collaboratively with colleagues and external agencies to achieve the best possible outcomes for our customers.

Requirements:

  • At least an NVQ Level in Health & Social Care, or equivalent
  • An understanding of care-planning processes and Models of Care within mental health
  • Knowledge of group and individual therapy and an understanding of risk management
  • Experience in engaging vulnerable people in social inclusion activities and/or resettlement
  • Experience of supporting vulnerable people

About Us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. We deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Equality and Diversity:

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.