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Support Worker

2 months ago

Canary Wharf, Greater London, United Kingdom Look Ahead Full time

About the Role:

We are seeking a highly motivated and compassionate Support Worker to join our team at Look Ahead. As a Support Worker, you will play a vital role in providing high-quality care and support to individuals with enduring mental health issues.

Key Responsibilities:

  • Support customers with dignity and respect in aspects of their day-to-day living, including social and physical activities, medication, shopping, benefit entitlements, and maintaining living standards.
  • Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager.
  • Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
  • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
  • Support customers to undertake some domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
  • Develop and maintain links with all key agencies and service providers in the local community.
  • Undertake medication support with customers in line with their support needs.
  • Work with local community mental health teams and other relevant professional bodies to related to customer support.
  • Develop and produce creative customer activities to support in-house customer engagement and enhance recovery.
  • Empower customers to ensure they receive the service and benefits they are entitled to.
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
  • Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
  • Adhere to Look Ahead's Policies and Procedures.
  • Engage in learning and development activities to increase knowledge and skills.

About You:

We are looking for an individual who is:

  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
  • Approachable and open behaviour.
  • Prefers working as part of a group or team.
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
  • Has a practical and logical mind and is naturally well organised.
  • Flexible.
  • Open to feedback and self-development.
  • Thrives on change and enjoys dynamic diverse environments.
  • Is confident with high levels of self-esteem.
  • Is respectful, articulate and sensitive in style of communication.
  • Is essentially customer-focused.
  • Is motivated towards excellence and improvement of personal performance with a can-do attitude.
  • Ability to cope positively with challenging and diverse behaviours.

What You'll Bring:

We are looking for an individual with:

  • Up to NVQ Level 3 or equivalent or experience in the social care/charity sector.
  • Desirable: Experience working in mental health.

About Us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation, we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people, and learning disabilities, so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers, and volunteers to share this commitment.