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Help Desk Specialist

2 months ago

Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time
{"title": "Service Desk Technician", "description": "Job Summary

The University of Cambridge is seeking a skilled Service Desk Technician to join its IT team. As a key member of the team, you will provide first and second-line support to staff and students, utilizing your knowledge of modern computing systems and services to troubleshoot and resolve technical issues.

Key Responsibilities
  • Provide technical support to staff and students via phone, email, and in-person
  • Assist with the maintenance and upkeep of the university's IT infrastructure
  • Collaborate with the Service Desk Team Leader and IT Systems & Services Manager to prioritize and resolve technical issues
  • Participate in project-based activities to improve the university's IT services
Requirements

To be successful in this role, you will need:

  • A solid understanding of modern computing systems and services
  • Excellent troubleshooting and fault-finding skills
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills
What We Offer

The University of Cambridge offers a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

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