IT Support Specialist

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Cloud People Full time £30,000 - £35,000
Job Title: Service Desk Engineer

At Cloud People, we are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in Microsoft technologies and experience working within an MSP environment.

This role is crucial in providing exceptional technical support and ensuring the smooth operation of clients' IT systems. The responsibilities include:

• Providing technical support to clients via remote access
• Troubleshooting and resolving hardware, software, and network issues
• Managing and prioritizing support tickets to ensure timely resolution
• Maintaining accurate documentation of support activities and client interactions
• Assisting in the deployment and configuration of new hardware and software

The successful candidate will have strong proficiency in Microsoft technologies, including Windows Server, Office 365, and Active Directory. This is a full-time role, working hybrid with 2/3 day in the office per week.

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