Afternoon Guest Services Manager
3 weeks ago
We are seeking a dedicated Luxury Residential Concierge to manage operations at a prestigious residential property.
The ideal candidate will possess experience in high-end residential environments, excellent communication skills, and a proactive approach to people management, as you will oversee a team of concierges.
Your primary responsibility will be to ensure exceptional service delivery to all residents, guests, and contractors. Building strong, respectful relationships with residents is essential, alongside maintaining a professional demeanor at all times.
Working Hours: 14:00 - 20:00, on a 4 on 4 off schedule, with 6-hour shifts.
Compensation: £12.02 per hour (Permanent position)
Location: East London
To be successful in this role, you should ideally have:
- Prior experience in residential property management or a similar capacity
- Experience leading a team and coordinating contractors within a busy environment
- A strong background in delivering outstanding customer service
- Knowledge of fire safety, health regulations, and security protocols
- The ability to handle sensitive information with discretion and professionalism
Key Responsibilities:
- Manage daily operations at the property and serve as the first point of contact for any issues or incidents
- Welcome residents and respond to inquiries via phone or in-person
- Ensure the security of residents and the premises, including monitoring CCTV and facilitating smooth facility operations
- Control the issuance of keys, maintaining accurate records of key sign-outs
- Comply with management contracts, leases, and service standards
- Conduct regular safety inspections and report findings to the Property Manager
- Oversee all deliveries to the reception area, ensuring proper handling and notification to residents
Benefits:
- 20 days of annual leave
- 4% pension contribution
- Discounted gym membership
- Opportunities for career advancement
If you are interested in this opportunity, please submit your CV for consideration.
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