Evening Residential Services Manager

3 weeks ago


Barking, United Kingdom Abbatt Property Recruitment Full time

We are seeking a dedicated Luxury Residential Concierge to manage operations at a prestigious residential development.

The ideal candidate will possess experience in luxury residential environments, demonstrating exceptional communication skills, a proactive approach, and some experience in team leadership, as you will oversee a concierge team.

Your primary responsibility will be to ensure the highest standards of customer service for all residents, guests, contractors, and clients. You should be personable and committed to fostering strong relationships with residents while maintaining professionalism and respect.

Working Hours: 14:00 - 20:00, on a 4 on 4 off schedule, with 6-hour shifts.

Compensation: £12.02 per hour (Permanent position)

Location: East London

We are looking for candidates who meet the following criteria:

  • Experience in residential or property management in a similar capacity
  • Ability to manage a team, contractors, and building operations within a busy environment
  • Proven track record of delivering outstanding customer service
  • Knowledge of fire safety, health regulations, and security protocols
  • Capability to handle confidential information with integrity and discretion

Key Responsibilities:

  • Oversee daily operations and serve as the first point of contact for any incidents or inquiries
  • Welcome residents and respond to inquiries via phone or in-person
  • Ensure the security of residents and the property, including monitoring CCTV and facilitating smooth facility operations
  • Manage key issuance to authorized personnel while maintaining accurate records
  • Comply with management contracts, leases, and service standards
  • Conduct regular safety tests and inspections, reporting any issues to the Property Manager
  • Handle all deliveries at the reception, ensuring proper logging and notification for residents

Benefits:

  • 20 days of annual leave
  • 4% pension contribution
  • Discounted gym membership
  • Opportunities for career advancement

If you are interested in this opportunity, please submit your CV for consideration.



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