Resident Relations Co-ordinator
7 months ago
**The role**:
The overall purpose of this job is to act as a first point of contact for our residents, you will be establishing and promoting a community environment, be available for residents and assist with their needs, assisting with administration tasks and promoting a positive atmosphere within a residential community.
You will all assist the Resident Relations Manager in maintaining the quality standards of the development, quickly and efficiently resolving all issues and providing an exceptional level of customer service to all residents within this prestigious development.
This role is perfect for someone with a Residential Concierge background who has an understanding of Service Charge or for an Assistant Property Manager who has strong customer facing skills.
Hours: Sunday to Thursday - 10am-6pm
**What you’ll do**:
Duties include but are not limited to:
- Greet lessees, residents and visitors warmly and make them feel welcome and attended too.
- Undertake & assist resident welcome meetings ensuring they are fully conversant with the development, how it operates and are aware of all that it has to offer.
- Assist residents and lessees, either via telephone, site portal/app or in person at the resident hub regarding maintenance issues, complaints, emergencies and additional requests.
- Provide a visible presence of on-site management at times of peak resident movement, i.e. mornings and evenings.
- Assist with the resident key handling services and apartment access permission/disclaimer forms including logging, receiving and handing out keys to authorised persons.
- To assist with the move-ins and move-outs of all residents to ensure that no damage or blockages occur in the communal areas.
- To create, update, operate and be fully conversant with local suppliers and be a literal library of information for the residents on demand
- Be fully conversant with the operation of the standard domestic appliances provided within the apartments.
- Ensure that all areas of the resident hub are clean and tidy at all times
- Ensure resident interaction is sufficiently documented to ensure a seamless customer service experience is achieved.
**Building Maintenance and Management**
- Assist with system testing around the development (including services such as emergency lighting and fire alarms/smoke vents).
- Report any faults and/or items to be repaired to the management team.
- Assist with gaining and recording meter readings.
- Where required assist with contractor signing-in/out/procedures and ensure they are working safely/ complying with Health & Safety regulations on site.
- Complete site walk arounds to look for issues on the estate, as required.
- To enforce discipline on contractors and other visitors if required in a firm but polite manner
- To obtain relevant daily building and visitor information from the team at the beginning of each shift; to be familiar and enforce with moving in/delivery procedures. (initially this will be with the client)
- To complete daily site records for occurrences and compliance requirements.
- Reactive Works: Handle reported maintenance issues in a timely and effective manner (following internal procedures), communicating with affected parties throughout the process.
- Health & Safety: Ensure that health & safety legislation, policies and recommendations are adhered to at all times.
- Online Portal: Ensure the online portal is kept up to date with relevant and accurate information.
**Team Management**
- To work as a team support the resident Relations Manager, and wider site-based team and subcontractors to maintain the high standards required for a high-class residential development, ensuring a 5 star service to the building and its client.
- To attend training sessions or meetings as required
- To perform any other duties as reasonably directed for the good management of the Estate.
**What we offer**:
- **20 days holiday + bank holidays**:
- **Cycle to work scheme**:
- **Perkbox**:
- **Fully funded training**:
- **Pension**:
- **Death in service after 3 years**
Pay: £27,000.00 per year
**Benefits**:
- Company events
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Barking: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have previous customer facing experience
Work Location: In person
Reference ID: Abbey Quay
-
Office Co-ordinator
2 weeks ago
Barking, United Kingdom Sahara Care Ltd Full timeName: Date: Job Title: Office Coordinator Department: Sahara Care Limited **1.** **Job Details** (a) Responsible to: Operations Manager (b) Working Hours: As per contract (c) Salary Range: Discussed at interview as depends on qualifications and experience. (d) Desirable - Qualifications: (e) Desirable Experience: Experience working in busy environment...
-
Office Co-ordinator
7 months ago
Barking, United Kingdom Sahara Care Ltd Full timeName: Date: Job Title: Office Coordinator Department: Sahara Care Limited **1.** **Job Details** (a) Responsible to: Operations Manager (b) Working Hours: As per contract (c) Salary Range: Discussed at interview as depends on qualifications and experience. (d) Desirable - Qualifications: (e) Desirable Experience: Experience working in busy environment...
-
Office Co-ordinator
7 months ago
Barking, United Kingdom Sahara Care Ltd Full timeName: Date: Job Title: Office Coordinator Department: Sahara Care Limited **1.** **Job Details** (a) Responsible to: Operations Manager (b) Working Hours: As per contract (c) Salary Range: Discussed at interview as depends on qualifications and experience. (d) Desirable - Qualifications: (e) Desirable Experience: Experience working in busy environment...
-
Environmental Protection Officer Air Quality
2 weeks ago
Barking, United Kingdom Ackerman Pierce Full timeHave you previously worked as an Environmental Protection Officer? Do you hold a relevant qualification at a degree level or equivalent? Do you have experience working with London Local Air Quality Management (LLAQM)? My client is excited to be able to recruitfor an experienced member of staff to join their Regulatory and Enforcement Service working to help...
-
Audiology Assistant
2 weeks ago
Barking, United Kingdom NELFT NHS Foundation Trust Full timeWe have a exciting new post available to support the NELFT Audiology Team with the children's hearing tests. The job role would involve assisting the audiologist to conduct hearing assessment on young children, including children with additional needs. The job will involve practice skills in assisting with play tasks to calm the child so that the ears can...
-
Document Controller
7 days ago
Barking, United Kingdom Kenna Recruitment Ltd Full timeKenna Recruitment has a fantastic opportunity for a Document Controller to join a Tier 1 Residential Developers on their impressive project in East London.This is a new role to the project, and you will be the sole Document Controller and deal with inputting all drawings and documents onto their new system 4Project Viewpoint.Overview:As a Document...
-
Operations Support Officer
2 weeks ago
Barking, United Kingdom Davin Foods Full time**Operations Support Officer** **Location: Barking** **Salary:£25,000 - £27,000** **Hours of Work: Monday - Friday 40hours per week** **Core Hours: 0830 - 1700**(inclusive of 30 min unpaid break) We supply London’s top Restaurants, Hotels, Bars & Catering Companies with fresh seasonal produce 6-days a week. We are passionate about meticulously...
-
Document Controller
1 month ago
Barking, United Kingdom CV-Library Full timeKenna Recruitment has a fantastic opportunity for a Document Controller to join a Tier 1 Residential Developers on their impressive project in East London. This is a new role to the project, and you will be the sole Document Controller and deal with inputting all drawings and documents onto their new system 4Project Viewpoint. Overview: As a Document...
-
Business Lecturer
7 months ago
Barking, United Kingdom Waltham international College Full time**Business Lecturer Job Description** **Purpose** Working closely with the Academic Lead and Head of Higher Education, the Business Tutor is responsible for supporting the development of Students by designing and developing learning/teaching, material for use at the College. They will ensure effective and efficient delivery of the programme in accordance...
-
Legal Assistant..
2 weeks ago
Barking, United Kingdom Pathfinder Legal Full time**Full Job Description** **Office Support** - Provide a high quality support service to lawyers. - Assist in the delivery and development of the service, using IT systems to produce correspondence, forms, court documents, maps and plans, and other documentation as required. - Produce accurate, comprehensive and up-to-date legal documentation and court...
-
Process Controller
2 weeks ago
Barking, United Kingdom Thames Water Full time**Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential serviceand have operated throughout the Covid19 pandemic. At Thames Water, every one of...
-
Quality Assurance Officer
7 months ago
Barking, United Kingdom Waltham international College Full time**Reports to** Head of Quality **Purpose** The Quality Assurance Officer is based within the Quality and Governance team working alongside the Academic Registry, Student Services and Academic colleagues. This team is responsible for the development and implementation of the college’s centrally managed academic quality assurance and enhancement systems...
-
Sales and Leasehold Officer
2 weeks ago
Barking, United Kingdom Critical Project Resourcing Full timeA Local Authority in East London are currently seeking a Sales and Leasing Officer to join them on a contract basis, initially for 6 months. The role will be part of the Sales, Leasing and Conveyancing team, a new service block within the Council that acts as the managing agent for all the Council’s existing land, property and infrastructure assets. Main...
-
Environment Services Associate
3 weeks ago
Barking, Greater London, United Kingdom beBee Professionals Full time £18,000 - £23,000Job Title: Environment Services AssociateAbout beBee Professionals:We offer specialized cleaning services to residents and businesses in Barking. Our focus is on providing exceptional cleanliness and a welcoming environment.Estimated Salary:□ □ £14.00 per hour (dependent on experience)Main Responsibilities:Maintain high standards of cleanliness and...
-
MASH Social Work Professional
4 weeks ago
Barking, Greater London, United Kingdom London Borough of Barking and Dagenham Full timeAbout Us:London Borough of Barking and Dagenham is a vibrant and diverse community that is committed to providing high-quality services that support the well-being of our residents. Our MASH team plays a critical role in ensuring the safety and well-being of children and families in our borough.The Job:We are seeking a highly skilled social worker to join...
-
Document Controller
7 months ago
Barking, United Kingdom Kone Full timeDocument Controller As Document Controller you will be responsible for ensuring that the communication process between contractors and client are followed. This involves using and monitoring the relevant sites and ensuring that the project team are aware of all incoming communication and submitting the same for outgoing. Responsibilities and key...
-
Document Controller
2 weeks ago
Barking, United Kingdom Kone Full timeDocument Controller - Part Time 25 Hours As Document Controller you will be responsible for ensuring that the communication process between contractors and client are followed. This involves using and monitoring the relevant sites and ensuring that the project team are aware of all incoming communication and submitting the same for...
-
Clinical Specialist
7 months ago
Barking and Dagenham, United Kingdom NELFT North East London Foundation Trust Full timePlease see the attached job description and person specification for further details on the vacancy. At NELFT, we have secured significant and long-term Transformation funding and are undertaking an ambitious and exciting programme of co-design for our Long Term Condition Community services, with our partners in the CCG and secondary care. Our aim will be to...
-
Consultant Asd Community Paediatrician
2 weeks ago
Barking, United Kingdom NELFT NHS Foundation Trust Full time‘Think family’ is our way in B&D with adult and CYP services working together at a neighbourhood level to serve the growing communities of B&D. We have a good established links with our primary care colleagues and committed to the provision of placed based care. If you are passionate about holistic family-based care, then come and work in our teams and...
-
Consultant Community Paediatrician
1 week ago
Barking, United Kingdom NELFT NHS Foundation Trust Full timeIf you come and work as part of the NELFT Paediatric ASD, your knowledge and skills will be valued. Come join NELFT named in 2021 as a ‘Working Families Top Ten Employer’ and Winner at the RIDI Awards for ‘Making a Difference - Public Sector’. Benefits to thepost holder joining the Paediatric ASD service and NELFT will be the offer of the...