Facilities Maintenance Helpdesk Administrator

7 months ago


Barking, United Kingdom National Integrated Services Full time

National Integrated Services Ltd (NIS) specialises in working with facilities management companies by offering services within building maintenance, cleaning, grounds maintenance, pest control and waste. Our clients are high end residential, commercial, health care and education businesses and we have both local and national clients.

We pride ourselves on the ease of use of our service, all clients have a personal Contracts Manager so only need one phone number for all their building maintenance, cleaning, grounds maintenance, pest control and waste requirements, and work is undertaken 24/7. We pledge to, wherever possible, use environmentally friendly or recycled products as well as invest in more efficient low energy equipment and materials.

Due to our continued growth, we are now seeking a Helpdesk Administrator to join the team. You will be working closely with the Office Manager, to complete all helpdesk tasks, inbox management and general administration, and provide the best possible service to our clients.

We are looking for an enthusiastic administrator with a willingness to learn new skills, excellent customer services experience, and a positive can do attitude. You must be able to prioritise workloads and work well under pressure, confident dealing with clients, managers, engineers and sub-contractors, good computer skills, and strong attention to detail.

This is a full-time permanent position, working 40 hours per week, between the hours of 8.30am/9am until 4.30pm/5pm, based at our HO in Barking.

Main duties:
Raise reactive call outs along with quotations/cost estimates to the client

Updating and closing jobs down

Raise Project Numbers and Purchase Orders

Liaise with Subcontractors regarding reactive and quoted works

Assist in the end of year supplier renewal quotes and reports

Assisting with producing necessary documentation for audits and filing/archiving

General administration

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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