Receptionist and Guest Experience Specialist

7 days ago


Barking, United Kingdom ibis budget London Barking Full time

About Us

At IBIS Budget London Barking, we're dedicated to creating unforgettable moments for our guests. Our mission is to connect hearts from arrival to farewell, making every stay a memorable one.

Job Summary

We're seeking a highly skilled and enthusiastic Front Office Team Member to join our team. As the face of our hotel, you'll be responsible for extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Key Responsibilities

  • Provide exceptional guest service, ensuring a warm and personalized welcome to our guests.
  • Be present and visible in the lobby, contributing to guests' sense of well-being and loyalty.
  • Prioritize guest relations while adhering to administrative procedures.
  • Create memorable moments for our guests, anticipating their needs and taking them into consideration.
  • Handle guests' requests for information and provide answers, putting them in contact with the appropriate people.
  • Assist the Food and Beverage team as needed, ensuring guests have a seamless experience.
  • Work a rotation of breakfast and night shifts.

Requirements

  • Food and Beverage experience required.
  • Prior experience working with FOLS or Opera or a related system is preferable but not mandatory.
  • Fluency in English.
  • Customer Service.
  • Positive problem-solving approach.
  • Time-keeping.
  • Organized.
  • Multi-tasking.
  • Able to work under pressure.

What We Offer

  • Salary - £13.16/hour.
  • Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies).
  • Stylish and functional uniform provided.
  • Delicious complimentary meals on duty prepared by our creative chefs.
  • Discounted hotel rates all over the world in Accor Hotels.
  • Grow your skills and learn more through our Apprenticeship.
  • Continuously learn and develop yourself with our Accor Academy.
  • Support your wellbeing in your professional and personal lives.
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
  • Participate actively in initiatives to build a more inclusive and sustainable world.

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

We are committed to protecting your personal data and ensuring that we comply with all legislation relating to the protection of personal data.


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