Community Receptionist

6 months ago

Barking, United Kingdom NELFT NHS Foundation Trust Full time

Our Support Services Team in Barking and Dagenham are looking to recruit a part time Receptionists;
- Thursday and Friday 9am-5pm (15 hours).

The role is for someone who is able to work on a busy reception, with the ability to stay calm and be able to multi-task. You will be required to cover sites across Barking and Dagenham but based at either Child & Family Centre, in Barking Town Centre.

The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records with experience of working in an NHS environment desirable.

You should have well-developed communication skills with a range of people and be able to provide an initial response to patients and other agencies queries, concerns and sign post/direct as appropriate

We ask that you can prioritise your workload, be a team player, able to use your own initiative and meet deadlines.

These posts are permanent Band 3 positions.

First point of contact for patients, staff and contractors who access the building

Answer incoming calls within an accepted time frame

Liaison with the Clinical team to ensure the patient journey is as smooth as possible.

Move to the other sites across Barking and Dagenham to cover for annual leave, training or sickness.

Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Probationary Period

High Cost Area Supplement - London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436 per annum pro rata).

Please see the attached job description and person specification for further details on this vacancy.

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