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Concierge Team Leader

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Barking, United Kingdom Abbatt Property Recruitment Full time

We are seeking a dedicated Afternoon Concierge to manage operations at a prestigious luxury residential property.

The ideal candidate will possess experience in luxury residential environments, demonstrating exceptional written and verbal communication skills. A proactive approach and some experience in team leadership are essential, as you will oversee a concierge team.

Your primary responsibility will be to ensure an outstanding level of customer service for all residents, guests, contractors, and clients. Building strong, professional relationships with residents is key, as is maintaining a courteous and respectful demeanor at all times.

Working Hours: 14:00 - 20:00, on a 4 on 4 off schedule, with shifts lasting 6 hours.

Compensation: £12.02 per hour (Permanent position)

Location: East London

We are looking for candidates who meet the following criteria:

  • Prior experience in residential or property management roles
  • Experience managing teams, contractors, and building operations in a dynamic environment
  • Proven track record of delivering exceptional customer service
  • Knowledge of fire safety, health regulations, and security protocols
  • Ability to handle confidential information with integrity and discretion

Key Responsibilities:

  • Oversee daily operations at the property and serve as the first point of contact for any incidents or inquiries
  • Welcome residents and respond to inquiries via phone or in person
  • Ensure the security of residents and the property, including monitoring CCTV and facilitating smooth facility operations
  • Manage key issuance to authorized personnel while maintaining accurate records
  • Comply with management contracts, leases, and service standards
  • Conduct regular safety tests and inspections, reporting any issues to the Property Manager
  • Handle all deliveries at the reception desk, ensuring safe receipt and proper documentation for residents

Benefits:

  • 20 days of annual leave
  • 4% pension contribution
  • Discounted gym membership
  • Opportunities for career advancement

If you are interested in this opportunity, please submit your CV for consideration.