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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as an On Board Host. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our passengers on board our trains.
Key Responsibilities:
- Provide 'at seat trolley service' on trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
What We Offer:
- Competitive pay rates and opportunities for advancement.
- A comprehensive training program to help you develop your skills and knowledge.
- A supportive and inclusive work environment.
- Opportunities for career growth and development.
- A range of employee benefits, including discounts on food and beverages, access to exclusive events, and more.
About Us:
SSP Food Travel Experts is a leading provider of catering and onboard services to the British Railway Industry. We are committed to delivering a first-class service to our customers and providing our employees with a positive and supportive work environment.
