Customer Service Coordinator
2 weeks ago
Are you a detail-oriented and organized individual with excellent communication skills? Do you have experience in customer service and administration? We are seeking a Customer Service Administrator to join our team at Kuehne+Nagel.
About the Role:This is a dynamic and challenging role that requires a high level of accuracy and attention to detail. As a Customer Service Administrator, you will be responsible for handling customer inquiries, maintaining records, and ensuring that all relevant KPIs and trackers are up to date.
Key Responsibilities:- Coordinate all aspects of the purchase ledger, including purchase requisition, purchase order, and invoice receipt.
- Ensure all invoices are checked for compliance with expected costs and seek approval from the appropriate manager.
- Maintain local files to track capital and revenue spend.
- Monitor site consumables and purchase these items to ensure adequate supplies.
- Work with procurement to ensure Chapeltown requirements are met.
- Arrange travel and accommodation for Chapeltown meetings.
- Provide site induction to contractors and visitors.
- Ensure all MHE are serviced and repaired according to HSE.
- Keep customer service KPIs and trackers up to date.
- Respond to Distribution-related customer claims within agreed timescales.
- Experience in pharma and healthcare supply chain.
- Experience in Contract Logistics warehouse administration.
- Excellent communication and organisational skills.
- Good knowledge of financial systems and month/year-end process.
- Self-starter capable of working with minimum supervision.
- Flexible and able to work accurately under pressure.
- Team player with self-drive to be proactive and add value.
- Proficient in MS Excel and familiar with Stock Management System.
- Knowledge of Good Distribution Practice.
- Competitive pay rates.
- Superb training opportunities.
- 26 days holidays plus bank holidays.
- 2 volunteering days per year.
- 3 x Life Assurance Option.
- Tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- Flexible working options.
- Enhanced Maternity/Paternity Leave.
- Childcare Vouchers.
- Cycle to work scheme.
- Discount on high street stores and local supermarkets.
- Refer a friend scheme.
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Sheffield, Sheffield, United Kingdom Kuehne+Nagel Full time{"title": "Customer Service Administrator", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Kuehne+Nagel. As a key member of our distribution centre team, you will be responsible for providing exceptional customer service, coordinating returns, and maintaining accurate...
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Sheffield, Sheffield, United Kingdom Kuehne+Nagel Full time{"title": "Customer Service Administrator", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Kuehne+Nagel. As a key member of our distribution centre team, you will be responsible for providing exceptional customer service, coordinating returns, and maintaining accurate...
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