Administrative Support Specialist

2 weeks ago

London, Greater London, United Kingdom Transformation Unit Full time
Job Title: Clinical Operations Coordinator

Job Summary:

The Transformation Unit is seeking a highly organized and detail-oriented Clinical Operations Coordinator to join our team. As a Clinical Operations Coordinator, you will be responsible for providing administrative and secretarial support to our Cardiology Consultants.

Main Responsibilities:

  • Provide high-quality administrative and secretarial support to the Cardiology Consultants
  • Manage and maintain accurate and up-to-date records and databases
  • Coordinate and schedule appointments and meetings
  • Prepare and distribute reports and correspondence
  • Provide excellent customer service and communication skills

Requirements:

  • Good general education, maths and English GCSE or equivalent
  • Diploma/NVQ 3/City & Guilds level in business admin or equivalent
  • Evidence of continual professional development e.g. short courses
  • Experience of fast-paced high-volume customer service
  • Experience with data collection and presentation, and data quality issues
  • Experience of supervising staff

Skills and Knowledge:

  • Excellent interpersonal skills, able to work with a wide range of staff/disciplines
  • Able to work in a team and autonomously
  • Able to deal with difficult patients and challenging situations
  • Excellent organisation/time management skills to meet deadlines and prioritise workload
  • Understanding of confidentiality and its application and maintenance in and out of the workplace
  • Able to cope with changing demands in the face of changing service priorities
  • Strong IT skills - Microsoft Excel and Outlook
  • Able to prepare reports and present in easily digestible formats
  • Knowledge of the key waiting times targets including 18 weeks
  • Knowledge of Trust hospital systems e.g. EPIC

Additional Information:

  • Flexible approach to work

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