Guest Services Supervisor

3 weeks ago

London, Greater London, United Kingdom Novotel London Greenwich Full time £26,000

Company Overview
The Novotel London Greenwich is a distinguished 4-star establishment, serving as an ideal hub for both business and leisure travelers.

With a total of 151 well-appointed rooms and five versatile conference spaces, we can host events for up to 175 attendees, making it perfect for meetings, conferences, and special occasions.

Our bar offers a welcoming atmosphere, perfect for enjoying a variety of beverages, including afternoon tea, cocktails, and soft drinks throughout the day.

Employee Benefits
We offer complimentary overnight stays at our UK hotels and a 50% discount at any Accor restaurant (terms and conditions apply). Additionally, enjoy discounted rates at Accor Hotels worldwide. Our Accor Academy provides continuous learning and development opportunities.

We value professionals who embody our core principles: Integrity, Ambition, and a commitment to Quality. Your unique skills and aspirations not only help us meet our guests' high expectations but also enhance your career growth in a company that recognizes and rewards talent.

Key Responsibilities
- Assist in training all Front Office personnel.
- Oversee daily operations of the Front Office.
- Provide supervision and support to the Front Office team.
- Ensure all departmental policies and procedures are clearly understood and followed by staff.
- Facilitate effective communication regarding updates on policies, rates, and general hotel information.
- Perform additional duties as assigned by Front Office Management.

Work Environment
In return for your dedication, we offer exceptional career development opportunities and a positive working environment with a supportive and enjoyable team. You will also benefit from hotel discounts and perks globally.

We strive to cultivate a culture that is service-oriented, positive, and success-driven, while being open to change and innovative in our approach.

Qualifications
- Excellent communication skills with strong stakeholder management capabilities (both internal and external).
- Flexibility to work varied shifts, including mornings, evenings, weekends, and public holidays.

We are committed to inclusivity and aim to attract, recruit, and promote diverse talent, fostering an environment where everyone feels valued.

If you believe you possess the qualities we seek for the role of Guest Services Supervisor, we encourage you to consider this opportunity. By joining Novotel London Greenwich, you will become part of the Accor network, a global leader in hospitality.

Contract Type:
Full-Time

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