Service Desk Engineer
2 months ago
Location – Epsom, KT17
Salary – £40,000 per annum plus generous benefits package
Duration – Perm/Full-time
A highly successful and highly regarded organisation within the financial services sector is seeking a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more.
The organisation is going through a period of growth currently following a big investment in IT, making it a great time to join them.
Key Responsibilities:- Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs
- Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager
- Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one
- Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, virtualisation & on prem applications, Azure, etc)
- Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications
- Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required
- Understand the operation of Spam Filtering, Web Security and Antivirus
- Leverage provided RMM tool(s) for monitoring, administration, and remote support
- Administer and maintain the joiners / movers / leavers process in a timely and secure way
- Build and distribute corporate hardware while maintaining inventory and asset registers
- Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams
- Previous experience in 2nd Line Support in an SLA, CSAT, ITIL driven environment
- A passion for providing a high level of service desk support to internal users
- Experience with desktop and server operating systems, 365, Active Directory (including Azure AD / Entra ID)
- Good knowledge of virtualisation technologies including VDI (Horizon VMware or similar)
- Out of the box troubleshooting skills with ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level
This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression.
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