Overnight Guest Services Coordinator

4 weeks ago


Durham, Durham, United Kingdom Radisson Blu Hotel Durham Full time

Are you ready to be the champion of our guests' experience? If providing outstanding service is your true calling, consider joining the Radisson Blu Hotel Durham, where we strive to Make Every Moment Matter. Our dedicated Guest Relations Team is the backbone of our establishment, ensuring that every visitor receives a warm welcome and a memorable stay.

As a Night Concierge, you will be part of a vibrant team committed to delivering top-notch service. We believe in the possibility of excellence while enjoying our work.

Key Responsibilities:

  • Facilitate the seamless operation of the guest relations department, ensuring that every aspect of the guest journey is executed to the highest standards.
  • Collaborate with your team to enhance guest satisfaction and comfort, providing prompt and effective responses to inquiries and resolving issues.
  • Take ownership of assigned tasks, ensuring timely and professional execution of duties.
  • Contribute to departmental goals and objectives, helping to achieve hotel initiatives and targets.
  • Work closely with your supervisor to manage costs and inventory while maintaining productivity and performance levels.
  • Foster and maintain strong working relationships, promoting the company's culture and values.
  • Ensure compliance with all regulations, documenting due diligence and best practices for audits.

Qualifications:

  • Previous experience in guest relations is advantageous but not mandatory.
  • A proactive approach with a positive attitude towards work.
  • A strong commitment to delivering exceptional guest service and a passion for the hospitality sector.
  • Ability to devise creative solutions and take responsibility for assigned tasks.
  • Integrity and the ability to thrive in a high-expectation environment.
  • Familiarity with various IT systems.
  • Excellent communication skills.

About Us:

The Radisson Blu Hotel Durham offers a sophisticated retreat, overlooking the scenic River Wear in the heart of the city. With 207 elegantly designed rooms and suites, along with an on-site restaurant, bar, and meeting facilities, we provide an inviting atmosphere where guests can expect exceptional service from our dedicated team.

Join Us:

Become part of our mission to create memorable experiences for our guests and contribute to the success of one of the world's leading hotel companies. At Radisson Hotel Group, we recognize that our people are our greatest asset. If you share our vision, we welcome you to explore opportunities with us.



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