Customer Service Coordinator

3 weeks ago


Durham, Durham, United Kingdom Durham Climbing Centre Full time

Company Overview

Established in 2007, Durham Climbing Centre is recognized as a premier bouldering venue in the UK. Our facility fosters a welcoming climbing community and boasts exceptional amenities, designed to accommodate climbers of all skill levels. Following extensive renovations, our center now features innovative climbing challenges, enhanced training spaces, and an improved café layout.

Position Summary

We are seeking a full-time Customer Service Coordinator at Durham Climbing Centre in County Durham. This role involves addressing customer inquiries, overseeing reservations, and providing outstanding service to our clientele. Additionally, you will perform administrative tasks, assisting various departments as needed. Candidates with a background in hospitality, including experience with barista equipment and meal service, are preferred.

Key Qualifications

  • Exceptional communication and interpersonal abilities
  • Strong emphasis on customer satisfaction
  • Ability to multitask and prioritize effectively
  • Attention to detail and strong organizational skills
  • Familiarity with computer systems and software
  • Previous experience in customer service or reception roles is advantageous
  • Interest or knowledge in climbing is a plus
  • Willingness to work flexible hours, including weekends and evenings
  • Eligibility to work in the UK
  • High school diploma or equivalent required

As our operations run seven days a week from 8am to 10pm, this role requires weekend shifts and adaptable scheduling. In return, you will have the opportunity to engage in a vibrant industry with continuous training opportunities. Joining the team at Durham Climbing Centre comes with benefits such as unlimited climbing access, a staff plus one deal, and a collaborative work atmosphere.



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