Overnight Guest Services Coordinator
4 weeks ago
Are you ready to be the hero for our guests? If providing outstanding service is your passion, we invite you to become part of the Radisson Hotel Group, where we strive to Make Every Moment Matter. Our dedicated Guest Relations Team is the core of our establishment, offering a warm welcome and a friendly smile, as we aim to deliver an unparalleled hospitality experience that exceeds expectations.
As a Nighttime Guest Relations Officer, you will be part of a team committed to exceptional service, where we believe that anything is achievable while enjoying our work.
Key Responsibilities:
- Facilitates the seamless operation of the guest relations department, ensuring every aspect of the guest journey is executed to the highest standards.
- Collaborates with team members to enhance guest satisfaction and comfort, providing prompt and effective responses to inquiries and resolving issues.
- Takes ownership of assigned responsibilities, ensuring tasks are completed in a timely and professional manner.
- Contributes to departmental goals and objectives, ensuring that hotel initiatives and targets are met.
- Works closely with supervisors to manage costs and inventory, achieving desired productivity and performance levels.
- Fosters and maintains positive working relationships while promoting the company’s culture and values.
- Ensures compliance with all relevant legislation, documenting due diligence and best practices for internal and external audits, and following up as necessary.
Qualifications:
- Experience in guest relations is advantageous but not mandatory.
- A proactive approach with a positive work ethic.
- A strong commitment to delivering exceptional guest service and a genuine passion for the hospitality industry.
- Ability to devise creative solutions and take ownership of assigned duties.
- Integrity and the ability to thrive in a high-excellence environment.
- Familiarity with IT systems across various platforms.
- Excellent communication skills.
As part of our team, you will help create memorable experiences for our guests, contributing to the vibrant atmosphere of our sophisticated hotel. We believe that our people are our greatest asset, and we are always looking for passionate individuals to join us in our mission to make every moment matter.
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