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Sales and Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Swansea. As a Sales and Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences and driving sales growth.
Key Responsibilities:- Manage the diary to optimize sales and service appointments, ensuring a perfect mix of new and existing customers.
- Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
- Personalize welcome calls to maximize attendance and show appreciation for the benefits of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible.
- Manage relationships with existing and potential customers to offer appropriate promotions, appointments, and hearing solutions.
- Ensure the store appearance meets Amplifon guidelines and standards, including visual merchandising, promotional campaigns, and general cleanliness.
- Manage stock levels to ensure the right amount of products are available.
- Total customer devotion, being a people champion to ensure the clinic is successful and customer needs are met.
- Computer literacy, including basic knowledge of Outlook, Teams, OneDrive, and previous experience with internal databases or appointment booking systems.
- Sales skills, with the ability to support audiologists in achieving sales targets.
- A proactive mindset, with a willingness to be flexible, agile, and react positively to change.
- Ability to develop strong working relationships with other HAAs, CCCs, and Support Office departments.
- Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
- Understanding of and commitment to the Amplifon vision and values.
- Strong organizational skills, with the ability to plan and prioritize your own workload.
Amplifon offers development opportunities towards more senior roles within the company. If you are a customer-focused and sales-driven individual, we encourage you to apply for this exciting opportunity.
