Customer Experience Specialist

1 week ago


Birmingham, Birmingham, United Kingdom Farmhouse Inns Full time
Job Description

As a Bar Staff Member at Farmhouse Inns

We're seeking a skilled and enthusiastic individual to join our team as a Bar Staff member. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer experiences and ensuring that every guest feels welcome and valued.

Key Responsibilities:

  • Provide outstanding customer service by greeting customers, taking orders, and serving drinks with a smile.
  • Prepare and present drinks that meet our high standards, ensuring that every pint is poured to perfection.
  • Assist with food service by taking orders, serving food, and ensuring that customers have a memorable dining experience.
  • Maintain a safe and clean environment by adhering to health and safety protocols and ensuring that the bar area is clean and well-maintained.
  • Work collaboratively with the team to achieve our goals and provide exceptional customer service.

What We're Looking For:

  • A passion for delivering exceptional customer service and a commitment to ensuring that every guest feels welcome and valued.
  • Excellent communication and interpersonal skills to work effectively with customers and colleagues.
  • A positive and can-do attitude to tackle challenges and achieve our goals.
  • A willingness to learn and develop your skills and knowledge to become a valuable member of our team.

About Farmhouse Inns:

We're a family-friendly pub chain that's passionate about providing exceptional customer experiences and serving high-quality food and drink. We're committed to creating a warm and welcoming atmosphere that makes every guest feel at home.



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