Housing Support Officer

4 weeks ago


Broxburn, West Lothian, United Kingdom West Lothian Council Full time

Job Overview

Position: 3 x 36 hours per week, Permanent

West Lothian Council is seeking motivated and proactive individuals to fill the role of Housing Assistant within our Housing, Customer & Building Services department. This position is crucial for delivering exceptional service in Housing Management.

Key Responsibilities:

  1. Provide housing guidance to assist tenants and potential tenants in exploring housing options.
  2. Develop and monitor Personal Housing Plans to ensure positive outcomes.
  3. Conduct follow-up actions based on the New Tenant Visit Action Plan, offering ongoing tenancy management support.
  4. Engage in tenant wellbeing initiatives coordinated by the Housing Office.
  5. Support effective income management by contacting tenants to encourage timely rent payments and benefit maximization.
  6. Facilitate Advice Shop Referrals to help tenants enhance their income and access financial advice.
  7. Collaborate with Housing Officers on transitional activities and refer tenants needing basic support to appropriate resources.
  8. Advise new and existing tenants on how to engage with and influence service delivery.
  9. Attend tenant meetings and community events as required.
  10. Investigate and address initial complaints relevant to the role.
  11. Provide administrative support during the absence of clerical staff.

Essential Qualifications:

Candidates should possess a Chartered Institute of Housing Level 2 qualification or equivalent experience in a customer-focused environment.

Key Skills:

  • Excellent communication skills, capable of effective interaction at all levels.
  • Strong ability to accurately record and report information both verbally and in writing.
  • Ability to work efficiently under pressure and prioritize workload effectively.
  • Proficient in various IT applications.
  • A valid driving license and access to a vehicle in accordance with the Green Travel policy.

We are committed to fostering a diverse workforce that reflects the community we serve. We encourage applications from all backgrounds, particularly from groups currently under-represented in our organization.



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