Current jobs related to Client Support Coordinator - Milton Keynes, Milton Keynes - Aspire Personnel Ltd

  • Client Services Coordinator

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Opem Full time

    Job OpportunityJob Title: Client ExecutiveReporting to: Senior Client Service ExecutiveLocation: Milton KeynesJob Summary:We are a leading electronic security company serving clients in central London. Our team is seeking a skilled Client Executive to manage our ticketing system, coordinate service calls, and provide exceptional customer service.Key...

  • Client Services Coordinator

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Opem Full time

    Job OpportunityJob Title: Client ExecutiveReporting to: Senior Client Service ExecutiveLocation: Milton KeynesJob Summary:We are a leading electronic security company serving clients in central London. Our team is seeking a skilled Client Executive to manage our ticketing system, coordinate service calls, and provide exceptional customer service.Key...

  • Client Services Coordinator

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Opem Full time

    Job DescriptionJob Title: Client Services CoordinatorReporting to: Senior Client Service CoordinatorLocation: Milton KeynesThe Opportunity:We are a bespoke electronic security company working predominantly in central London. Our team is responsible for managing client relationships and ensuring seamless service delivery.Manage the ticketing system on the...

  • Client Services Coordinator

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Opem Full time

    Job DescriptionJob Title: Client Services CoordinatorReporting to: Senior Client Service CoordinatorLocation: Milton KeynesThe Opportunity:We are a bespoke electronic security company working predominantly in central London. Our team is responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...

  • Client Services Coordinator

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Opem Full time

    Job DescriptionJob Title: Client Services CoordinatorReporting to: Senior Client Service CoordinatorLocation: Milton KeynesThe Opportunity:We are a bespoke electronic security company working predominantly in central London. Our team is responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...

  • Client Services Coordinator

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Opem Full time

    Job OpportunityJob Title: Client ExecutiveReporting to: Senior Client Service ExecutiveLocation: Milton KeynesJob Summary:We are a leading electronic security company serving clients in central London. Our team is responsible for delivering exceptional customer service and ensuring the smooth operation of our services.Key Responsibilities:Manage client...

  • Client Services Coordinator

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Opem Full time

    Job OpportunityJob Title: Client ExecutiveReporting to: Senior Client Service ExecutiveLocation: Milton KeynesJob Summary:We are seeking a highly organized and customer-focused Client Executive to join our team at Opem. As a key member of our client services team, you will be responsible for managing client relationships, ensuring timely and accurate service...

  • Client Services Coordinator

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Opem Full time

    Job OpportunityJob Title: Client ExecutiveReporting to: Senior Client Service ExecutiveLocation: Milton KeynesJob Summary:We are seeking a highly organized and customer-focused Client Executive to join our team at Opem. As a key member of our client services team, you will be responsible for managing client relationships, ensuring timely and accurate service...

  • Client Services Coordinator

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Opem Full time

    Job DescriptionJob Title: Client ExecutiveReporting to: Senior Client Service ExecutiveLocation: Milton KeynesThe Opportunity:We are a bespoke electronic security company operating in central London. Our team is responsible for delivering exceptional customer service to our clients.Key Responsibilities:Manage the ticketing system on our CRM, ensuring all...

  • Client Services Coordinator

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Opem Full time

    Job DescriptionJob Title: Client ExecutiveReporting to: Senior Client Service ExecutiveLocation: Milton KeynesThe Opportunity:We are a bespoke electronic security company operating in central London. Our team is responsible for delivering exceptional customer service to our clients.Key Responsibilities:Manage the ticketing system on our CRM, ensuring all...

  • Client Planning Coordinator

    5 days ago

    Milton Keynes, Milton Keynes, United Kingdom BSI Full time

    As a Client Planning Advisor with BSI, you will play a vital role in providing exceptional customer service and administrative support to both our clients and colleagues.Key responsibilities include:Liaising with clients and internal teams to schedule appointments across the UK.Utilizing planning resources to ensure seamless scheduling and timely delivery of...

  • Client Planning Coordinator

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom BSI Full time

    At BSI, we are seeking a skilled Client Planning Advisor to join our Planning team in Milton Keynes. As a Client Planning Advisor, you will provide exceptional customer service and administrative support to our clients and colleagues.About the RoleYou will be responsible for scheduling client appointments across the United Kingdom, utilizing all available...

  • Client Planning Coordinator

    7 days ago

    Milton Keynes, Milton Keynes, United Kingdom BSI Full time

    At BSI, we are seeking a skilled Client Planning Advisor to join our Planning team in Milton Keynes. In this role, you will provide exceptional customer service and administrative support to our clients and colleagues.Key Responsibilities:Liaise with clients and colleagues via telephone and email to schedule appointments and provide planning...

  • Client Account Coordinator

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Pertemps Medical Full time

    Pertemps Medical: A Leading Provider of Medical ServicesWe are seeking a highly organized and confident Client Account Administrator to join our expanding projects team in Milton Keynes. As a key member of our team, you will be responsible for providing exceptional administrative support to our Project Manager and ensuring the smooth operation of our...

  • Customer Support Coordinator

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Co-ordinator to join our team at NHBC. As a key member of our Customer Services department, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide daily support to customers through various channels, including...

  • Customer Support Coordinator

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Co-ordinator to join our team at NHBC. As a key member of our Customer Services department, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide daily support to customers through various channels, including...

  • Sales Support Coordinator

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Aspire Personnel Ltd Full time

    Inside Sales Coordinator Job DescriptionThe Inside Sales Coordinator plays a crucial role in supporting the external sales team and driving the overall sales effort. Based in our Milton Keynes office, this position requires strong organizational skills, attention to detail, and excellent communication abilities.Main Responsibilities:Coordinate equipment from...

  • Sales Support Coordinator

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Aspire Personnel Ltd Full time

    Inside Sales Coordinator Job DescriptionThe Inside Sales Coordinator plays a crucial role in supporting the external sales team and driving the overall sales effort. Based in our Milton Keynes office, this position requires strong organizational skills, attention to detail, and excellent communication abilities.Main Responsibilities:Coordinate equipment from...

  • Administrative Support Coordinator

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom UCC Coffee UK Limited Full time

    Job Title: Coffee-To-Go Coordinator About the Role: We are seeking a highly organized and detail-oriented Coffee-To-Go Coordinator to provide administrative support to our Head of Coffee To Go. As a key touchpoint between our customers, internal teams, and suppliers, you will play a crucial role in ensuring a successful onboarding process through the best...

  • Administrative Support Coordinator

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom UCC Coffee UK Limited Full time

    Job Title: Coffee-To-Go Coordinator About the Role: We are seeking a highly organized and detail-oriented Coffee-To-Go Coordinator to provide administrative support to our Head of Coffee To Go. As a key touchpoint between our customers, internal teams, and suppliers, you will play a crucial role in ensuring a successful onboarding process through the best...

Client Support Coordinator

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Aspire Personnel Ltd Full time

Client Support Coordinator – MS Dynamics expertise required.

Fixed-term Contract (covering maternity leave)

Competitive salary plus performance bonus

Office-based role – (Monday to Friday, standard working hours)

Potential for hybrid working arrangements following successful probation period

Position Overview:

The primary objective of this position is to assist the Company’s Managed Service Contract (MSC) clientele who reach out to the Customer Support Centre (CSC) for a cohesive and efficient service regarding their technical and product inquiries. This includes the management and precise documentation of instrument issues within the MS Dynamics CRM, while achieving established customer response performance targets. Additionally, you will be responsible for monitoring and ensuring that Key Performance Indicators (KPIs) are met by service providers and executing any necessary escalation processes to guarantee that all customer support aligns with contractual obligations.

Core Responsibilities:

  • Respond to incoming customer inquiries via the dedicated MSC hotline
  • Manage email inquiries effectively
  • Accurately document faults in the MS Dynamics CRM for both internal and partner supplier equipment
  • Gather data and update cases in the MS Dynamics CRM for partner supplier equipment, generating reports for Account Managers
  • Coordinate maintenance for partner supplier equipment and liaise with customers to arrange services
  • Escalate customer concerns as necessary
  • Update MS Dynamics CRM for newly installed partner supplier equipment
  • Oversee inventory management
  • Continuously enhance and cultivate relationships with business partners
  • Participate in all mandatory company training sessions
  • Report any regulatory issues to the Customer Support Centre Manager
  • Complete all required health and safety training
  • Comply with company environmental policies and regulations
  • Assist with additional tasks requiring your expertise as needed.

Essential Skills and Qualifications:

Mandatory:

  • Proficient in Microsoft Dynamics and Microsoft Office Suite
  • At least 2 years of experience in a customer service role focused on achieving KPI targets
  • Experience in KPI report generation for customer accounts
  • Excellent communication abilities
  • Strong command of English communication
  • Experience in managing escalations with various stakeholders

Preferred Skills:

  • Background in the diagnostics field
  • Commercial awareness
  • Experience with managed service contracts

This position offers a competitive salary and a comprehensive benefits package, contributing to a growing global organization.

Aspire Personnel Ltd operates as an employment business for interim roles and as an employment agency for permanent positions. Aspire Personnel Ltd is dedicated to promoting equal opportunity and diversity in the workplace.