Client Planning Coordinator
7 days ago
At BSI, we are seeking a skilled Client Planning Advisor to join our Planning team in Milton Keynes. In this role, you will provide exceptional customer service and administrative support to our clients and colleagues.
Key Responsibilities:
- Liaise with clients and colleagues via telephone and email to schedule appointments and provide planning solutions.
- Utilize planning resources to ensure timely and accurate processing of administrative tasks associated with bookings.
- Negotiate with clients to minimize diary changes and resolve customer dissatisfaction through feedback.
- Identify opportunities to grow the business by communicating relevant products and services to existing customers.
- Handle inbound and outbound calls in an effective and efficient manner.
Requirements:
- Previous experience in a planning and/or scheduling role.
- Excellent telephony manner with ability to effectively communicate at all levels.
- Ability to interpret geographical knowledge to support cost-effective booking of client visits.
- High level of accuracy and attention to detail.
- Target-focused and driven to achieve team results.
Benefits:
BSI offers a competitive total reward package, flexible working hours, ongoing training and development, and a wide range of benefits that you can tailor to suit your lifestyle.
Our Commitment to Diversity and Inclusion:
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation.
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