Guest Services Supervisor

4 weeks ago

North West London, United Kingdom The Landmark Hotel London Ltd Full time

Enhance the Experiences of Our Guests as a Front Office Supervisor

The Landmark London seeks exceptional individuals to contribute to a vibrant team, where we appreciate your unique talents and potential for growth. This is your opportunity to be part of our exciting journey.

As a Front Office Supervisor, you will enjoy a range of excellent benefits:

  • Salary: £26, plus service charge
  • Pension with company contributions
  • 50% discount in all restaurants and Spa treatments across our properties
  • Team member and Friends & Family rates
  • Complimentary stay after successful probation
  • Extensive discounts on our benefits platform
  • Access to private medical insurance
  • Interest-free season ticket loan
  • Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing
  • Support through development plans, apprenticeships, and world-class management development programmes
  • Bike to work scheme
  • Recommend a Friend incentive
  • Uniforms provided and laundered at no cost
  • Free meals during shifts
  • Opportunity to participate in taskforces focusing on business, community, and environmental initiatives
  • Employee recognition schemes and social events, including gala dinners

We are currently in search of a dedicated Front Office Supervisor to oversee our Front Office operations on a permanent basis. Your role will be pivotal in delivering exceptional service and creating memorable experiences for our guests and team members alike. It is essential that each team member contributes positively to foster a joyful and engaging environment, as we aim to cultivate a community rich in diverse backgrounds and experiences.

Key Responsibilities:

  • Empower yourself to address guest complaints effectively, taking corrective actions when necessary, and documenting these interactions for future reference.
  • Assign rooms to incoming guests based on reservation requests and personal judgment.
  • Boost hotel revenue by promoting room upgrades in line with established targets and availability.
  • Supervise Front Office Clerks to ensure optimal performance, punctuality, and adherence to company standards.
  • Manage cash floats, reporting any discrepancies to the Front Office Manager or relevant directors.

You will be expected to work 40 hours per week on a shift basis.

Recognitions:

  • #20 best company to work for in The Best Companies to Work For List 2023
  • One of the premier hotels in London
  • A member of Leading Hotels of the World
  • 5 red stars
  • 2 rosettes
  • Earth Check Bronze Certified 2024

If your experience and personality align with the requirements of this Front Office Supervisor position, we encourage you to consider this opportunity.

All applicants must be legally eligible to work in the UK.

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