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Guest Services Supervisor

3 months ago

North West London, United Kingdom The Landmark Hotel London Ltd Full time

Enhance the experiences of our guests and team members as a Front Office Supervisor.

The Landmark London seeks exceptional individuals to be part of a vibrant and passionate team, where we appreciate your unique strengths and potential for growth. This is your opportunity to contribute to our journey.

As a Front Office Supervisor, you will enjoy a range of attractive benefits:

Salary: £26, plus service charge

Pension contributions from the company

50% discount at all our dining establishments and spa services across our venues

Special rates for team members and their friends and family at our properties

Complimentary overnight stay after successful completion of probation

Extensive discounts available through our benefits platform

Access to private health insurance

Interest-free season ticket loan

Employee Assistance Programme offering 24/7 online GP services, mental health support, and virtual wellbeing resources

Support for personal development plans, apprenticeships, and top-tier management training programs to help you excel

Cycle to work scheme

Incentives for referring friends

Uniforms provided and laundered at no cost

Complimentary meals during shifts

Opportunities to participate in taskforces focused on business initiatives, community involvement, and environmental sustainability

Employee recognition programs and social events, including gala dinners and more

We are currently seeking a dedicated Front Office Supervisor to oversee our Front Office operations on a permanent basis. Your role will be pivotal in delivering exceptional service and creating memorable experiences for our guests and colleagues. We value positive energy and aim to foster a fun and supportive environment, celebrating diverse backgrounds and experiences while prioritizing career development.

As a Front Office Supervisor, your primary responsibilities will include:

- Empowering team members to address guest concerns and implement corrective measures, ensuring proper documentation and communication with management.

- Assigning rooms to incoming guests based on reservation requests and personal judgment.

- Driving hotel revenue through effective upselling of room categories, in line with established targets and availability.

- Supervising Front Office Clerks to ensure optimal performance, punctuality, and adherence to company standards.

- Managing cash floats and reporting any discrepancies to the Front Office Manager or relevant directors.

You will be expected to work 40 hours per week on a shift basis.

We are proud to be recognized as:

- #20 best company to work for in The Best Companies to Work For List 2023

- One of the premier hotels in London

- A member of Leading Hotels of the World

- 5 red stars

- 2 rosettes

- Earth Check Bronze Certified 2024

If your skills, personality, and interests align with the requirements of this Front Office Supervisor position, we encourage you to consider this opportunity. Your uniqueness contributes to our exceptional team.

All applicants must be legally eligible to work in the UK.