Guest Services Supervisor

4 weeks ago

North West London, United Kingdom The Landmark Hotel London Ltd Full time

Enhance the experiences of our guests and team members as a Front Office Supervisor.

The Landmark London seeks exceptional individuals to be part of a vibrant and passionate team, where we appreciate your talents and potential for growth. This is an opportunity to contribute to our journey.

As a Front Office Supervisor, you will enjoy a range of excellent benefits:

Salary: £26, plus service charge

Pension contributions from the company

50% discount at all our dining establishments and spa services across our locations

Special rates for team members and their friends & family

Complimentary overnight stay after successful completion of probation

Extensive discounts available through our benefits platform

Access to private health insurance

Interest-free loan for season tickets

Employee Assistance Programme offering 24/7 online GP services, mental health support, and virtual wellness resources

Support through development plans, apprenticeships, and premier management training programs to help you excel

Bike-to-work initiative

Referral bonus for recommending a friend

Uniforms provided and laundered at no cost

Complimentary meals during shifts

Opportunity to participate in taskforces focusing on business priorities, community, and environmental initiatives

Employee recognition programs and social events, including gala dinners and more

We are currently in search of a dedicated Front Office Supervisor to oversee our Front Office on a permanent basis, ensuring the delivery of exceptional service and memorable experiences for our guests and colleagues. It is essential that each team member contributes positive energy to foster a joyful and engaging environment, as we aim to cultivate a community that values diverse backgrounds and experiences, focusing on career development rather than mere employment.

As a Front Office Supervisor, your primary responsibilities will include:

- Empowering team members to address guest concerns and implement corrective measures, documenting actions in guest histories and reporting to management as necessary.

- Assigning rooms for incoming guests based on advance reservations and personal discretion.

- Enhancing hotel revenue through strategic upselling of room categories, aligned with established targets and availability.

- Supervising Front Office Clerks to ensure optimal performance, punctuality, and adherence to company standards.

- Managing cash floats and reporting any discrepancies to the Front Office Manager or relevant directors.

This role requires a commitment of 40 hours per week, following a shift schedule.

We are proud to be recognized as:

- #20 best company to work for in The Best Companies to Work For List 2023

- One of the premier hotels in London

- A member of Leading Hotels of the World

- Awarded 5 red stars

- Recipient of 2 rosettes

- Earth Check Bronze Certified for 2024

If your experience, personality, and interests align with the requirements of this Front Office Supervisor position, we encourage you to consider this opportunity. Your unique qualities contribute to our exceptional team.

All applicants must be legally eligible to work in the UK.

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