Guest Services Coordinator

3 weeks ago


East London, United Kingdom The Gantry London Curio Collection by Hilton Full time

About Us

At The Gantry London Curio Collection by Hilton, we recognize that our employees are our most valuable asset. We prioritize their well-being and foster a culture of diversity, sustainability, and individuality, which distinguishes us in the hospitality sector.

Your Role as a Night Receptionist

Key Responsibilities:

  • Greet guests upon arrival with warmth and attentiveness, ensuring a personalized experience.
  • Anticipate guest needs proactively and provide effective solutions.
  • Manage reservations efficiently and promote additional services to enhance revenue.
  • Conduct audits of room rates and charges, ensuring accurate reconciliation of daily revenues.

What We Seek

Essential Qualities and Skills:

We value personality and potential in our candidates. The ideal Receptionist will possess:

  • Strong attention to detail and outstanding communication abilities.
  • A commitment to delivering exceptional customer service that creates memorable experiences for guests.
  • A background in hospitality or customer service, with a positive attitude and teamwork skills.
  • Familiarity with ONQ is beneficial but not mandatory.

This role requires hands-on engagement, effective collaboration with various departments, timely and courteous responses to guest inquiries, and the ability to promote hotel amenities and local attractions.

Our Offerings

We provide a comprehensive benefits package designed to support our employees:

  • Discounted accommodation rates for employees and their friends and family.
  • Additional holiday days to celebrate your birthday.
  • Flexible working schedules.
  • Pension plan.
  • Complimentary meals during shifts, saving you significant expenses.

For more details on our benefits, please refer to our employee resources.

Commitment to Diversity

The Gantry London Curio Collection by Hilton is an equal opportunity employer. We are dedicated to building a diverse workforce and maintaining an inclusive, people-first environment.



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