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Front Desk Associate
2 months ago
We are seeking a highly skilled and enthusiastic Receptionist to join our team at Hotel Indigo Cardiff. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring that every guest has an unforgettable experience within our hotel.
Key Responsibilities- Provide a warm and welcoming greeting to all guests, ensuring a seamless check-in and check-out process.
- Maintain accurate and up-to-date records of guest room bookings and preferences.
- Offer expert knowledge of hotel facilities, local transport, and attractions, providing personalized recommendations to enhance the guest experience.
- Respond promptly to phone and email enquiries, providing timely and accurate information to guests.
- Liaise with housekeeping and maintenance teams to address any guest complaints or concerns.
- Stay up-to-date with ongoing training and development opportunities within RBH and IHG.
- Competitive hourly rate of £11.44 and incentives.
- A comprehensive benefits package, including discounted hotel room rates, extra days holiday, pension, and free meals on duty.
Hotel Indigo Cardiff is a boutique hotel located in the heart of the Welsh capital, offering 122 stylish guest rooms and a unique blend of local heritage and modern amenities. We are passionate about delivering exceptional customer service and creating memorable experiences for our guests.
