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Market Researcher, Enterprise
2 months ago
Stripe is a financial infrastructure platform that empowers businesses to grow their revenue and accelerate new opportunities. Our mission is to increase the GDP of the internet, and we're committed to delivering products and experiences that meet the evolving needs of our users.
About the TeamThe Stripe Research team is a key part of our Design team, working across various initiatives to drive user-centric innovation. We're passionate about crafting experiences that are intuitive, efficient, and effective.
Job SummaryWe're seeking a seasoned Market Researcher to join our team. As a key partner to our sales, marketing, and design teams, you'll lead and run research programs that drive customer insights and inform our go-to-market strategies. Your expertise will help us instrument sentiment programs, weave data together, and gain deeper insights into the Stripe experience.
Responsibilities- Develop and execute comprehensive research programs, including Win Loss analysis, user experience research, and competitive positioning.
- Conduct multi-phase quantitative and qualitative research to deepen our understanding of users, drive company strategy, and inform internal decision-making.
- Collaborate with cross-functional teams to define long-term strategies and short-term tactics, ensuring a unified view of our customers and their needs.
- Prioritize research needs and approaches, balancing urgency with methodological rigor.
- Partner with other researchers to build out Stripe's market research practice and infrastructure.
- Source and manage research vendors to augment the work of the research team.
- Disseminate research insights to evolve and enhance Stripe's understanding of user needs and identify innovative opportunities to meet those needs.
- 5+ years of relevant market research experience, with a proven track record of conducting and supervising complex research projects.
- Fluency in qualitative and quantitative research methods, including interviews, surveys, customer journeys, data analysis, and ideation sessions.
- Experience working on developer-focused, B2B, or enterprise products, with a strong understanding of user needs and market trends.
As a Market Researcher at Stripe, you'll have the opportunity to work on a wide range of projects, collaborate with a talented team, and contribute to the growth and success of our company. We offer a competitive salary range of £76,000 - £114,000, depending on location and experience, as well as a range of benefits, including equity, company bonus, retirement plans, health benefits, and wellness stipends.
