Market Researcher

3 weeks ago

London, Greater London, United Kingdom Stripe Full time
About the Role

We are seeking an experienced Market Researcher to join our growing Stripe Research team. As a key member of our team, you will partner with Product Marketing, business leads, and design teams to design, lead, and run market research that informs Stripe product messaging, positioning, and go-to-market strategies.

Responsibilities
  • Lead critical research efforts and conduct complex multi-phase, mixed-method studies to deepen our understanding of the user experience and drive product strategy.
  • Conduct quantitative and qualitative research that drives company strategy, informs internal decision making, messaging, and positioning.
  • Work in a highly collaborative fashion as a strategic partner to Product Marketing, UX Researchers, and designers to define both the long-term strategy and the short-term tactics for Stripe campaigns.
  • Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights.
  • Partner closely with other researchers to build out Stripe's market research practice.
  • Source and manage research vendors to help augment the work of the research team.
  • Disseminate research insights to evolve and enhance Stripe's understanding of user needs and identify innovative opportunities to meet those needs.
Requirements
  • Have 5+ years relevant market research experience working with qualitative and quantitative methods, having conducted and supervised many different types of projects from start to finish.
  • Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies.
  • Have excellent written and verbal communication skills and use them to effectively roll out large-scale research programs.
Preferred Qualifications
  • Have worked on developer-focused, B2B, or enterprise products.
  • Can lead, design, execute, and communicate impactful research in a fast-paced environment and know how to integrate research into marketing, sales, and go-to-market strategies, including product roadmaps.
  • Have a desire to do hands-on research from planning and recruiting to conducting interviews to insights delivery.
  • Tell compelling stories with data and are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work.
  • Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics.
  • Relentlessly focus on users and solving for their needs and wants. You put users first and have experience driving impact from insights.
  • Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe.
  • Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation.
  • You've built or scaled research platforms, systems, or programs at your workplace.
About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

We're designing tools and infrastructure to help our users start, run, and scale an online business from anywhere in the world. We believe there are too many barriers to doing business on the internet, and that opportunities are not equally distributed throughout the world. We also think building and growing a business online is a problem rooted in code, language, and design—not finance.

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