Front Office Supervisor

4 days ago

Edinburgh, United Kingdom Four Points by Sheraton Edinburgh Haymarket Full time
Job Title: Front Office Supervisor

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at Four Points by Sheraton Edinburgh Haymarket. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's front desk and reception areas.

Key Responsibilities:
  • Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
  • Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
  • Ensure staff are properly trained and have the tools and equipment to carry out their duties.
  • Develop interactive customer relations and be aware of any possible future requirements, relaying such information and ideas to the Front Office Manager for the enhancement of customer expectation.
  • Be proactive in getting things done and exceeding expectations of both guests and colleagues where possible.
  • Develop your team to anticipate guest needs, act upon, and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
  • Actively support other departments and take action when assistance is needed.
Requirements:
  • Minimum 1-2 year's previous experience of a Supervisory role, from an internationally recognized brand hotel.
  • Candidates with a strong Front Office background are preferred.
  • A good working knowledge of Opera PMS, and MARSHA is desired.
  • Previous work experience in a Marriott Brand is desired.
What We Offer:
  • Competitive salary and package.
  • Exclusive employee discount for Marriott and Cycas hotels.
  • Continuous paid training and development opportunities.
  • Free healthcare plan, paid for by Cycas.

We are a dynamic and innovative hotel management company, and we are looking for talented individuals who share our passion for delivering exceptional guest experiences. If you are a motivated and experienced Front Office Supervisor looking for a new challenge, please apply in writing by email attaching your CV along with your current salary and notice period.

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