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IT Support Specialist

2 months ago

Burnley, Lancashire, United Kingdom CRC Evans Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at CRC Evans. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our global user base.

Key Responsibilities
  • Technical Support
    • Provide technical support and assistance to our global user base via phone, email, and remote access.
    • Investigate, diagnose, and resolve technical issues related to hardware, software, and connected devices.
  • Hardware and Software Support
    • Build and deploy user workstations, installing applications and utilities.
    • Manage service desk tickets efficiently and effectively, adhering to SLAs.
  • Network and Connectivity Support
    • Troubleshoot connectivity issues – LAN, WAN, WIFI, etc.
  • Mobile Device Support
    • Support the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM, and providing end-user guidance.
  • Qualifications and Experience
    • Associates Degree/HND in a related discipline.
    • Experience of supporting Microsoft Windows desktop operating systems, Microsoft Active Directory, Microsoft Office suite, Android mobile devices, Apple mobile devices, antivirus technology, and procedures.
Requirements
  • Problem-Solving Skills
    • Ability to use logical and systematic approaches to solve problems.
  • Customer Service Skills
    • Excellent customer service skills to provide support and assistance to our global user base.
Working at CRC Evans

We are a dynamic and innovative company that values our employees and provides a supportive and collaborative work environment. As an IT Support Specialist at CRC Evans, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.