Lead Installation Engineer

2 days ago

Longford, Telford and Wrekin, United Kingdom The VPS Group Full time
Job Summary

We are seeking a highly skilled and experienced Installation Team Lead to join our team at The VPS Group. As a key member of our installation team, you will be responsible for leading the installation of window and door products in the sustainable sector.

Key Responsibilities
  • Plan and execute domestic installations from start to finish, ensuring a high standard of workmanship and customer satisfaction.
  • Take pride in your own work and maintain a professional image, adhering to company policies and procedures.
  • Manage and take responsibility of installation team members, including recruitment and training when required.
  • Overcome installation issues and resolve them in a timely and efficient manner.
  • Manage van stock materials and maintain an economical inventory.
  • Capture and record accurate survey information required to order products for manufacture.
  • Accurately quantify all materials required to complete installations.
  • Work collaboratively with office and field staff to achieve team targets and goals.
  • Support the wider business in glazing, window, and door works as required.
  • Manage and fulfill all workmanship and product-related issues on installations.
  • Demonstrate excellent customer skills for complaint resolution and payment processes.
  • Maintain own admin and compliance duties within company timelines.
  • Ensure maintenance of FCA & PRA compliance.
  • Work to internal Service Level Agreements and Team targets.
  • Contribute to the company's Right First Time and Continuous Improvement initiatives.
  • Comply with Health & Safety requirements at all times.
Requirements
  • Minimum of 2 years' experience as a Lead Installer in the domestic Home Improvements sector.
  • Significant experience in the removal and installation of casement windows, Vertical sash windows, composite doors, bifold doors, UPVC & aluminium single and double doors, patio doors, and secondary glazing.
  • Significant experience in the removal and installation of structural bay windows.
  • Significant experience in the survey of window and door products.
  • A detailed up-to-date knowledge of UPVC & Aluminium market offerings.
  • Ability to apply wet trade finishes for making good purposes (Plastering, rendering, pebble dashing).
  • Excellent face-to-face and telephone communication skills.
  • Good negotiation skills.
  • Ability to work on your own initiative and prioritize your own workload.
  • Team player.
  • Self-driven.
  • Natural forward planner who critically assesses own performance.
  • Reliable, polite, tolerable, and determined.
  • Full UK/EU driving license.
  • NVQ level 2 or higher in fenestration installation or valid MTC card.
Desirable
  • Previous experience of a large national installation company.
  • Conservatory installation/surveying experience.
  • Ability to complete small building works (brickwork knock out, small courses of brickwork, base works, lintels).
  • Ability to perform UPVC repairs.
  • NVQ level 3 in fenestration surveying.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company. If you are a motivated and experienced Installation Team Lead looking for a new challenge, please submit your application.

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