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Installation Engineer Trainee

2 months ago


Longford, Telford and Wrekin, United Kingdom The VPS Group Full time

Job Summary

The VPS Group is seeking a highly motivated and skilled Trainee Installation Engineer to join our team. As a Trainee Installation Engineer, you will play a crucial role in ensuring the successful installation of our products, providing exceptional customer service, and contributing to the growth and success of our company.

Key Responsibilities

  • Collaborate with our experienced installation team to carry out domestic installations from beginning to end, ensuring a high level of workmanship and attention to detail.
  • Take pride in your work and uphold the company's brand image, maintaining a professional and courteous demeanor at all times.
  • Assist in resolving installation issues and provide solutions to customers, ensuring their satisfaction and loyalty.
  • Efficiently manage van stock materials, maintaining a well-organized and tidy workspace.
  • Participate in survey information collection for product orders, ensuring accurate and timely delivery.
  • Work harmoniously with office and field staff, fostering a positive and supportive team environment.
  • Support the broader business on glazing, window, and door projects, contributing to the company's growth and success.
  • Resolve workmanship and product-related issues related to installations, providing solutions and recommendations to customers.
  • Demonstrate excellent customer service skills, responding to customer inquiries and concerns in a professional and timely manner.
  • Assist with administrative and compliance tasks within company deadlines, ensuring accuracy and attention to detail.
  • Maintain FCA & PRA compliance, adhering to regulatory requirements and industry standards.
  • Adhere to internal Service Level Agreements and team objectives, prioritizing tasks and managing time effectively.
  • Align with the company's Right First Time and Continuous Improvement initiatives, identifying areas for improvement and implementing changes.
  • Ensure compliance with Health & Safety regulations, maintaining a safe and healthy work environment.

Requirements

  • At least 1 year of experience as a secondary or trainee Installer in the Home Improvements sector, with a strong understanding of window, door, and secondary window products.
  • Experience in installing various window, door, and secondary window products, with a focus on quality and attention to detail.
  • Proficiency in surveying window and door products, with the ability to accurately assess and measure installations.
  • Strong face-to-face communication skills, with the ability to effectively communicate with customers and colleagues.
  • Ability to work independently and as part of a team, with a strong sense of initiative and a willingness to learn.
  • Self-driven with strong planning and performance assessment abilities, with a focus on achieving goals and objectives.
  • Reliable, polite, and determined, with a strong work ethic and a commitment to excellence.

Desirable Qualifications

  • Prior experience with a large national installation company, with a strong understanding of industry standards and best practices.
  • Conservatory installation/surveying experience, with a focus on quality and attention to detail.
  • Knowledge of UPVC repairs, with the ability to diagnose and resolve issues.
  • Hold a full UK/EU driving licence or relevant certification, with a clean driving record.
  • NVQ Level 2 or higher in fenestration installation or valid MTC card, with a strong understanding of industry standards and best practices.

The post holder will be expected to fulfill additional duties within the scope of the role, embracing diversity and inclusion to contribute to a representative and inclusive workforce where individuals are accepted for who they are, fostering a respectful and supportive work environment.