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Trainee Installation Specialist
2 months ago
Job Summary
The VPS Group is seeking a highly motivated and skilled Trainee Installation Engineer to join our team. As a Trainee Installation Engineer, you will play a crucial role in ensuring the successful installation of our products, providing exceptional customer service, and contributing to the growth and success of our company.
Key Responsibilities
- Collaborate with our experienced installation team to carry out domestic installations from beginning to end, ensuring a high level of workmanship and attention to detail.
- Take pride in your work and uphold the company's brand image, maintaining a professional and courteous demeanor at all times.
- Assist in resolving installation issues and provide solutions to customers, ensuring their satisfaction and loyalty.
- Efficiently manage van stock materials, maintaining a well-organized and tidy workspace.
- Participate in survey information collection for product orders, ensuring accurate and timely delivery.
- Work harmoniously with office and field staff, providing excellent communication and teamwork skills.
- Support the broader business on glazing, window, and door projects, contributing to the company's growth and success.
- Resolve workmanship and product-related issues related to installations, providing solutions and recommendations to customers.
- Demonstrate excellent customer service skills, ensuring customer satisfaction and loyalty.
- Assist with administrative and compliance tasks within company deadlines, maintaining accurate records and reports.
- Maintain FCA & PRA compliance, adhering to regulatory requirements and industry standards.
- Adhere to internal Service Level Agreements and team objectives, contributing to the company's success.
- Align with the company's Right First Time and Continuous Improvement initiatives, identifying areas for improvement and implementing changes.
- Ensure compliance with Health & Safety regulations, maintaining a safe and healthy work environment.
Requirements
- At least 1 year of experience as a secondary or trainee Installer in the Home Improvements sector.
- Experience in installing various window, door, and secondary window products.
- Proficiency in surveying window and door products.
- Strong face-to-face communication skills, with the ability to work independently and as part of a team.
- Self-driven with strong planning and performance assessment abilities, with a reliable and determined attitude.
Desirable Qualifications
- Prior experience with a large national installation company.
- Conservatory installation/surveying experience.
- Knowledge of UPVC repairs.
- Hold a full UK/EU driving licence or relevant certification.
- NVQ Level 2 or higher in fenestration installation or valid MTC card.
The post holder will be expected to fulfill additional duties within the scope of the role, embracing diversity and inclusion to contribute to a representative and inclusive workforce where individuals are accepted for who they are, fostering a respectful and supportive work environment.
